Kudzaishe Jonhera
Calgary
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
SNDL
07.2024 - Current
- Oversee daily operations, including opening/closing procedures and security.
- Manage cash handling, transactions, and bank deposits.
- Supervise staff, assign tasks, and ensure efficiency.
- Provide expert product knowledge and personalized customer service.
- Handle inventory management, stock control, and compliance.
- Maintain store safety and regulatory adherence.
Sales Associate
SNDL
08.2023 - 06.2024
- Engaged customers with expert product knowledge and personalized recommendations
- Managed inventory administration and warehouse tasks to maintain efficiency
- Processed financial transactions while ensuring compliance with regulations
- Uphold store safety standards and regulatory adherence
Admissions Advisor
Visual College of Art and Design
07.2023 - 10.2023
- Exceeded admissions targets by developing innovative marketing strategies
- Built strong relationships with prospective students and families, guiding them through the admissions process
- Enhanced institutional reputation through targeted outreach and engagement
- Utilized MS Teams and Zoom to streamline communication and follow-ups
Financial Advisor
Sanlam
05.2021 - 09.2022
- Prospected and networked to generate high-value leads and referrals
- Provided comprehensive financial planning services, tailoring solutions to client needs
- Leveraged Sanlam's advisor portal for data analysis and client portfolio management
- Conducted financial education sessions to empower clients with investment knowledge
Senior Sales Consultant
Telelink Opticomm
02.2020 - 04.2021
- Led and managed a sales team to achieve and exceed targets
- Provided insightful sales reports and analytics to optimize performance
- Coordinated customer solution installations, ensuring seamless execution
- Fostered strong relationships with vendors and banking partners
Customer Experience Advisor
Elingo (Pty) Ltd
02.2019 - 01.2020
- Developed new business opportunities in mid-sized markets across various industries
- Utilized LinkedIn Sales Navigator and Microsoft CRM to generate leads
- Facilitated smooth transitions from on-premise to cloud solutions
- Maintained key vendor partnerships to sustain long-term business growth
Financial Planner
Oracle Broker Services (Pty) Ltd
01.2017 - 01.2019
- Generated leads and referrals through effective networking and prospecting
- Delivered comprehensive financial planning solutions for diverse clients
- Utilized Discovery and Liberty advisor portals to enhance client interactions
Education
Certificate - Customer Service Excellence
Bow Valley College
Calgary, AB05.2023
Diploma - Financial Planning
Rissik Business School
12.2015
Diploma - Information Technology
MacMaine School of Computing
01.2005
Skills
- Problem Solving
- Time Management
- Microsoft Office
- Customer service
- Communication skills
- Inventory Management
- Cash Management
Certification
ProServe - 08/01/23, 08/01/28
Employee Recognition Award
Recipient of a monthly employee award at SNDL for outstanding performance and dedication, awarded after multiple nominations, driven by strong teamwork and valued as the best workmate by colleagues.
Timeline
Assistant Manager
SNDL
07.2024 - Current
Sales Associate
SNDL
08.2023 - 06.2024
Admissions Advisor
Visual College of Art and Design
07.2023 - 10.2023
Financial Advisor
Sanlam
05.2021 - 09.2022
Senior Sales Consultant
Telelink Opticomm
02.2020 - 04.2021
Customer Experience Advisor
Elingo (Pty) Ltd
02.2019 - 01.2020
Financial Planner
Oracle Broker Services (Pty) Ltd
01.2017 - 01.2019
Diploma - Financial Planning
Rissik Business School
Diploma - Information Technology
MacMaine School of Computing
Certificate - Customer Service Excellence
Bow Valley College
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