Summary
Overview
Work History
Education
Skills
Languages
Training And Certification
References
License
Timeline
Generic

KUDUS ABDUL

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

2026
2026
years of professional experience

Work History

Counter Sales Agent

State Transport Cooperation, Ghana
  • Informed customers of upcoming sales events or special offers available at the store.
  • Maintained up-to-date knowledge of company products and services to effectively answer customer questions.
  • Organized backroom stock while adhering to safety standards.
  • Performed daily opening and closing procedures such as counting money in registers, setting up tills with required funds, balancing drawers .
  • Maintained knowledge of current departures and arrival of the transport buses.
  • Worked collaboratively with colleagues to achieve common goals.
  • Resolved discrepancies between physical count of stock versus computer records promptly.
  • Enforced security measures to prevent theft from occurring within the transport premises.
  • Verify customer tickets before boarding the buses.

Laboratory Technician

Sika Canada, Boisbriand
03.2024 - Current
  • Performed routine maintenance tasks such as cleaning glassware, changing filters.
  • Provided feedback on product performance based on test results obtained from experiments conducted.
  • Maintained detailed records of test results for review by supervisors or other personnel as required.
  • Participated in regular meetings with staff members to discuss progress on research initiatives.
  • Identified potential problems during testing process and took corrective action as necessary.
  • Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
  • Documented all experimental procedures and results in an organized manner for future reference.

Warehouse Worker

Dollarama
01.2024 - 03.2024
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Organized warehouse space for efficient storage of products.
  • Performed cycle counts to maintain accurate inventory records.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Used pallet jacks to move items to and from warehouse locations.
  • Lift 50LB of weight items.

Teacher

Ghana Education Service
09.2014 - 07.2023
  • Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Maintained a safe and orderly learning environment for all students.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

Data Entry Clerk( Part Time)

Electoral Commission of Ghana
05.2018 - 01.2020
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Updated existing records with new or revised information as needed.
  • Provided support to management staff in regards to data entry processes.
  • Operated various office equipment such as scanners, printers. when required.
  • Checked source documents against entered data to ensure accuracy.
  • Maintained confidentiality of sensitive information.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Organized files according to established procedures for easy retrieval later on.
  • Scanned documents into appropriate databases for storage purposes.
  • Identified discrepancies between source documents and entered data.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Compiled reports based on gathered information.
  • Utilized specialized software applications related to the job role.
  • Followed up on pending tasks until completion.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.

Community Service Volunteer

Cocoa Touton Processing Company
11.2017 - 01.2019
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Contacted non-profit organizations, offering professional assistance and social skills to advance causes.
  • Developed and maintained partnerships with local businesses and organizations to secure resources and support for community projects.
  • Monitored and evaluated the impact of community service projects, ensuring goals were met and reporting on outcomes.
  • Coordinated community clean-up initiatives, leading groups of volunteers to ensure efficient waste removal and recycling.

Customer Service Representative

Expresso Telecommunications
02.2011 - 10.2014
  • Promoted available products and services to customers during service, account management and order calls.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Updated databases with new and modified customer data.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Strengthened customer retention by offering discount options.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Cybersecurity Training For Teachers - Cybersecurity

Ministry Of Education
Ghana.
08-2021

Basic Training Diploma - USAID Partnership For Education

Ghana Education Service
Dormaa.
11-2020

Bachelor in Psychology And Foundations of Education. - English Language

Iniversity of Cape Coast , Ghana
Cape Coast.
09-2019

Doploma in Basic Education - Education

Iniversity of Cape Coast , Ghana
Cape Coast.
07-2014

High School Diploma -

SDA Senior High School
Agona Ashanti
06-2009

Skills

  • Critical thinker, empathic listener and persuasive speaker
  • Excellent Written and verbal communication Skills( English Language)
  • Good interpersonal relations
  • Proficiency in Computer operating systems
  • Internet and email proficiency
  • Proactive, team player and self motivated

Languages

English
Proficient (C2)
C2
French
Elementary (A2)
A2

Training And Certification

  • Electric Pallet Jack and Forklift Training by Sika Canada.( No Certification Given)
  • IT Security Training
  • Personal Protection Equipment (PPE) Training
  • Document and Email Classification in Microsoft
  • Incident Management System Training

References

References available upon request.

License

Class 5 License with three years experience.

Timeline

Laboratory Technician

Sika Canada, Boisbriand
03.2024 - Current

Warehouse Worker

Dollarama
01.2024 - 03.2024

Data Entry Clerk( Part Time)

Electoral Commission of Ghana
05.2018 - 01.2020

Community Service Volunteer

Cocoa Touton Processing Company
11.2017 - 01.2019

Teacher

Ghana Education Service
09.2014 - 07.2023

Customer Service Representative

Expresso Telecommunications
02.2011 - 10.2014

Cybersecurity Training For Teachers - Cybersecurity

Ministry Of Education

Basic Training Diploma - USAID Partnership For Education

Ghana Education Service

Bachelor in Psychology And Foundations of Education. - English Language

Iniversity of Cape Coast , Ghana

Doploma in Basic Education - Education

Iniversity of Cape Coast , Ghana

High School Diploma -

SDA Senior High School

Counter Sales Agent

State Transport Cooperation, Ghana

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KUDUS ABDUL