KUDAKWASHE MANDAZA
Calgary,AB
Summary
Customer Support Specialist with a solid foundation in logistics and technical skills. Proven track record in processing and fulfilling customer orders with high accuracy while enhancing customer satisfaction through effective communication and problem resolution. Eager to leverage diverse experience to elevate customer service initiatives.
Overview
1
1
year of professional experience
Work History
Logistics and Customer Operations Professional
Core-Mark International
Calgary, Alberta
05.2025 - 01.2026
- Coordinated end-to-end order fulfillment leveraging inventory management systems to enhance operational accuracy
- Processed and fulfilled 50+ customer orders daily with 99% accuracy
- Resolved shipping discrepancies, improving delivery accuracy by 15%
- Maintained customer fulfillment records and quality standards to ensure compliance and improve service reliability
- Collaborated with cross functional teams to optimize delivery timelines
- Monitored product quality standards, addressing issues promptly to uphold compliance and customer satisfaction.
Customer Support Specialist
The Home Depot
08.2024 - 04.2025
- Handled escalated calls, achieving satisfactory resolutions for customers and aligning with company objectives.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in locating products, enhancing overall shopping experience.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients..
- Streamlined resolution process through effective problem-solving for customer complaints.
- Developed product knowledge to offer tailored recommendations that addressed individual customer needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Diploma in Information Systems Security
Southern Alberta Institute of Technology
Calgary, AB01-2026
Vimbai High School
Harare Zimbabwe1 2014
Skills
- Logistics Coordination
- Supply Chain Optimization
- Inventory Management
- Operational efficiency
- Computer Proficiency
- Problem-Solving
- Critical Thinking
- Customer Service
- Complaint resolution
- Relationship management
- Follow-up Coordination
- Active Listening
Accomplishments
- Consistently praised for technical accuracy and clear communication in resolving customer and operational issues.
- Improved workflow coordination between customer support and logistics teams, enhancing service delivery.
- Maintained exceptional standards in inventory management and customer documentation across both roles.
- Successfully trained new team members on customer service protocols and operational procedures.
- Developed effective solutions for recurring customer issues, reducing repeat inquiries.
Availability
Note on Availability: I am fully available Monday–Friday evenings (after 2:30pm to 12:30am) and all day Saturday–Sunday.
Languages
English -Full Professional
Timeline
Logistics and Customer Operations Professional
Core-Mark International
05.2025 - 01.2026
Customer Support Specialist
The Home Depot
08.2024 - 04.2025
Diploma in Information Systems Security
Southern Alberta Institute of Technology
Vimbai High School