Kudakwashe Gonzo
Toronto,ON
Summary
Dynamic Student Life Manager with a strong background in customer service, travel, tourism, and student services, dedicated to cultivating vibrant campus communities and enriching the student experience. Demonstrates proven expertise in designing and executing high-impact student life programs, including orientation, leadership development, and cultural enrichment initiatives. Committed to fostering a positive campus environment that supports student development and advances institutional goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
STUDENT LIFE MANAGER
Toronto School of Management
10.2023 - Current
- Spearheading a comprehensive student life program focused on enhancing student engagement, retention, and satisfaction.
- Managing annual and monthly budgets, allocating resources effectively to support student-centered programs and events.
- Utilizing student feedback data to shape action plans that improve student engagement and contribute to a positive student experience.
STUDENT LIFE TEAM LEAD
Toronto School of Management
10.2022 - 09.2023
- Coordinated programs and events to increase student engagement, promote cultural exchange, and build a vibrant campus culture.
- Established partnerships with local businesses to expand student benefits, including discounts and exclusive perks.
- Developed and executed targeted marketing strategies to enhance student awareness and participation in campus activities.
HOUSING AND ACTIVITIES COORDINATOR
Toronto School of Management
11.2019 - 10.2022
- Assisted students in securing safe, affordable off-campus housing by providing essential resources and personalized guidance.
- Coordinated comprehensive travel support, including pre-departure orientations and workshops to help students navigate travel logistics and cultural acclimation.
- Served as a reliable point of contact for students during travel, offering prompt support in emergencies and unexpected situations.
DESTINATION SPECIALIST
Goway Travel
02.2020 - 11.2020
- Developed tailored travel itineraries aligned with client needs and budget constraints, leveraging reservation systems for efficient planning.
- Converted inquiries into confirmed bookings by applying effective qualification, follow-up, and quote management techniques, consistently meeting sales targets.
- Coordinated comprehensive travel arrangements, covering flights, accommodations, car rentals, and curated sightseeing experiences to ensure seamless travel for clients.
Education
Certificate - Overview of The Air Transportation System
12.2020
Certificate - Project Management
07.2019
Bachelor of Science - Tourism And Hospitality
06.2017
Skills
- Team Leadership
- Strategic Planning and Coordination
- Relationship Building
- Team Collaboration
- Problem-solving aptitude
- Budget Control
- Student Engagement
- Diversity and Inclusion
- International Student Support
- Verbal and written communication
Certification
Travel Industry Council of Ontario (TICO) Certified, 12/01/19
Toronto School of Management Employee of the Year 2023
This award recognized my commitment to enhancing student life through impactful events, streamlined engagement, and alumni networking, fostering a vibrant campus environment that supports student success and well-being.
Timeline
STUDENT LIFE MANAGER - Toronto School of Management
10.2023 - Current
STUDENT LIFE TEAM LEAD - Toronto School of Management
10.2022 - 09.2023
DESTINATION SPECIALIST - Goway Travel
02.2020 - 11.2020
HOUSING AND ACTIVITIES COORDINATOR - Toronto School of Management
11.2019 - 10.2022
Harvard Online Business School - Certificate, Project Management
University of Zimbabwe - Bachelor of Science, Tourism And Hospitality
International Air Transport Association - Certificate, Overview of The Air Transportation System
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