Kubura Oshungboye
Toronto,ON
Summary
Information Specialist adept in researching scientific and technical information requests. Resourceful, energetic and results-oriented multitasker. Strong data collection, analysis and reporting skills. Interprets and relays highly technical information to various audiences while maintaining integrity of data and findings.
Overview
13
13
years of professional experience
Work History
Information Analyst
GRA
- Collection and compilation of information related to security, politics and integrity risks and conduct research relevant information on situations and incidents as required for analysis and reporting on information concerning potential security threat
- Examine the quality of reports received from sources by checking the incidents, events and facts reported
- An up-to-date knowledge of events relating to the security environment through monitoring of security incidents, local media, and other open sources
- Prepare daily and weekly reports of country incidents
- Support activities of Global Risk Analysis department on Nigeria, Information Manager or equivalent in the development of specific security risk assessments for projects
- Build and maintain a network of credible sources across the country
- Validation of information and evaluating the reliability of sources and credibility of information
- Liaise with relevant agencies, Government parastatals and security personnel across the country
- Quarterly presentation of security and political update in Nigeria
- Comprehensive security analysis reporting as requested by clients.
Risk/Intelligence Analyst
GardaWorld Nigeria
04.2018 - 01.2022
- Prepare regular and periodic reports and analysis on a daily, weekly, and monthly basis
- Collect information and analyze threats and risks in Nigeria and Lake Chad basin with strong emphasis on clients’ operation areas
- Compile reports from multiple sources to justify its reliability with a growing network of contacts across the country
- Issue comprehensive or individual security alert particularly when situation becomes volatile
- Provide situation on general threat including political tensions, religious radicalism, ethnic confrontations, drug traffickers, insurgency of rebels and other crimes
- Provide a report of the potential impact of security threats on the security situation in Nigeria and Lake Chad Basin (Niger, Lake Chad and Cameroon)
- Provide prompt report to inform clients of emergency threats and security situation as spot reports
- Analyze information, with ability to assess risk involved in a project
- Take action on feedback received and ensure continuous improvement on performance
- Organize team briefings and trainings as required with the use of I.T tools such as Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and other statistical tools
- Attend meeting and brain storming sessions.
Customer Care Unit
9mobile Telecommunication
01.2017 - 04.2018
- Provide Quality customer services to 9mobile customers
- Generate Customer Insights from customer data
- Attend to and resolve customer queries promptly and courteously at all times
- Route customer issues to the relevant units using defined escalation channels
- Telemarketing of 9mobile products and services
- Document/capture all customer interactions using approved software and escalate unresolved issues to the Supervisor, Contact Centre Operations back office as required
- Enlighten and educate customers on new products and initiatives within 9mobile
- Adhere to assigned shift slots, ensuring availability throughout the shift period
- Take action on feedback received and ensure continuous improvement on performance
- Organise team briefings and trainings as required
- Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the supervisors, and Contact Centre Operations as the case maybe
- Usage of software tools to escalate and calibrate customer care agent issues., Involved in research in the following areas:
- Identification of different microbial consortium
- Gas chromatography for the analysis of different component of biogas
- Bioremediation of municipal wastes
- Algal biotechnology and saline and sewerage wastewaters
- Salinity, sanitation, and sustainability of wastewater
- Analysis of water samples for quality
- Phospholipids fatty acid profiling of microalgae
- Multivariate statistical analyses
- Environmental risk assessments
- Treatment strategies for contaminated wastewater
- Analysis of results, biodegradation and toxicity analysis, biomonitoring and analysis of microbial communities
- Conduct analysis of environmental samples (including sample preparation and analysis of environmental pollutants using state of the art methods, equipment and statistical tests
- Wastewater engineering (design of biological processes)
- Microbiology, physical and chemical processes methods of wastewater treatment (especially Advanced Oxidation Processes)
- Lab scale simulation and optimization of wastewater biological treatment
- Isolation and characterization of microorganisms
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Environmental Research Associate
Sustainabiliti Nigeria Limited
01.2011 - 01.2016
- Disciplinary firm of Management and Environmental, Involved in
- Environmental Impact assessment (EIA)
- Environmental Action Plan
- Environmental Assessment
- Environmental Audit
- Environmental Management Plan (EMP)
- Environmental sampling and data collection
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
Research Officer
Institute Of Environmental Biotechnology
01.2009 - 01.2012
- Planned and initiated research study protocols, monitored regulatory and subject binders and organized, implemented and administered data collection and analysis systems.
- Identification of different microbial consortium
- Gas chromatography for the analysis of different component of biogas
- Bioremediation of municipal wastes
- Algal biotechnology and saline and sewerage wastewaters
- Salinity, sanitation, and sustainability of wastewater
- Analysis of water samples for quality
- Phospholipids fatty acid profiling of microalgae
- multivariate statistical analyses
- Environmental risk assessments
- Treatment strategies for contaminated wastewater
- analysis of results, biodegradation and toxicity analysis, biomonitoring and analysis of microbial communities
- Conduct analysis of environmental samples (including sample preparation and analysis of environmental pollutants using state of the art methods, equipment and statistical tests.
- Wastewater engineering (design of biological processes)
- Microbiology, physical and chemical processes methods of wastewater treatment (especially Advanced Oxidation Processes).
- Lab scale simulation and optimization of wastewater biological treatment
- Isolation and characterization of microorganisms
Research Officer
Ministry of Health
01.2009 - 01.2011
- (National Youth Service scheme)
Industrial Research Trainee
Fan Milk plc
01.2005
- Conducted an intensive laboratory research on the nature and effects of microbial properties of bacteria found in milk and yogurt
- Fan Milk Plc is the leading producer of dairy products in Nigeria.
Education
MSc - Environmental Biotechnology
Rhodes University, Africa
2012
B.Sc (Hons) - Microbiology
Bayero University
2007
Senior Secondary School Certificate - undefined
Crescent International School
2001
School Leaving Certificate - undefined
Sunny Day Primary School
Skills
- Proficient use of IT tools such as Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Power Bi for Data visualization and other statistical tools
- Complex Problem-Solving
- Organized, conscientious, driven, and goal-oriented
- Emotionally and mentally matured
- Ability to speak and express self clearly to others
- Eager and quick to learn
- Ability to consider both sides of an issue
- Find challenges exciting
- Responsible and trustworthy
- Critical Thinking
Timeline
Risk/Intelligence Analyst
GardaWorld Nigeria
04.2018 - 01.2022
Customer Care Unit
9mobile Telecommunication
01.2017 - 04.2018
Environmental Research Associate
Sustainabiliti Nigeria Limited
01.2011 - 01.2016
Research Officer
Institute Of Environmental Biotechnology
01.2009 - 01.2012
Research Officer
Ministry of Health
01.2009 - 01.2011
Industrial Research Trainee
Fan Milk plc
01.2005
Information Analyst
GRA
MSc - Environmental Biotechnology
Rhodes University, Africa
B.Sc (Hons) - Microbiology
Bayero University
Senior Secondary School Certificate - undefined
Crescent International School
School Leaving Certificate - undefined
Sunny Day Primary School
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