Kuber Prashar
Calgary,AB
Summary
Dynamic manager with a proven track record at Kal Tire, driving over 100% sales growth through strategic planning and exceptional team leadership. Skilled in conflict resolution and data analysis, I foster employee development and enhance customer satisfaction, ensuring operational excellence and brand loyalty.
Overview
12
12
years of professional experience
Work History
Manager
Kal Tire
Airdrie, AB
10.2019 - Current
- Coached and mentored team members, enhancing job performance and efficiency.
- Resolved employee conflicts by guiding adherence to company policies and procedures.
- Assessed skillsets of team members for optimal task assignment and productivity.
- Analyzed customer feedback to devise actionable plans for service improvement.
- Developed strategies that increased customer satisfaction and loyalty rates.
- Established streamlined processes to enhance organizational workflow efficiency.
- Conducted performance reviews, driving accountability and professional development.
- Managed vendor relationships through contract negotiations and timely delivery oversight.
Commercial Sales
Kal Tire
Calgary , Alberta
07.2017 - 09.2019
- Achieved over 100 percent sales increase in two years, managing 50 commercial accounts and owner-operators.
- Developed strategic initiatives aligned with company objectives to enhance growth.
- Motivated team to consistently exceed sales targets.
- Conducted research to formulate comprehensive business plans for commercial expansion.
- Communicated strategic goals effectively, providing strong leadership.
- Planned and implemented efficient commercial sales processes.
- Established a robust training program, fostering professional and personal development for employees.
- Negotiated large sales contracts through direct engagement with various companies.
Senior Assistant Manager
Kal tire
Calgary , AB
03.2015 - 07.2017
- Directed promotional initiatives to establish direct customer relationships and enhance brand loyalty.
- Strengthened merchandising strategies to increase customer engagement and sales performance.
- Developed and managed employee schedules, balancing individual requests with operational needs.
- Attained expert product knowledge, serving as primary contact for major sales and vendor negotiations.
- Supervised staff evaluations to improve skill sets and achieve daily objectives.
- Responded to customer concerns, collaborating with management to elevate satisfaction ratings.
- Conducted weekly staff meetings to motivate team members and assess progress towards goals.
Career Tracker
Kal Tire
Calgary , AB
10.2013 - 12.2014
- Led projects and analyzed data to uncover improvement opportunities.
- Managed team operations, focusing on hiring, training, and professional development.
- Acquired new skills to enhance daily efficiency and productivity.
- Maintained exceptional attendance record by prioritizing punctuality.
- Executed daily responsibilities with accuracy and efficiency.
- Resolved issues promptly while enhancing operational effectiveness and service quality.
- Actively listened to customer concerns, addressing them swiftly and escalating significant issues.
- Participated in team-building activities to strengthen working relationships.
Education
Master of International Business Management -
Humber College
Toronto, ONSkills
- Commercial sales practices
- Sales growth strategies
- Recruiting and interviewing
- Business and strategic planning
- Budget management
- Employee performance evaluation
- Training and development
- Conflict resolution techniques
- Sales strategy formulation
- Key performance indicators (KPIs)
- Competitor analysis
- Inventory management systems
- Customer relationship management (CRM)
- Coaching and mentoring
Personal Information
Manager At Kal Tire
Timeline
Manager
Kal Tire
10.2019 - Current
Commercial Sales
Kal Tire
07.2017 - 09.2019
Senior Assistant Manager
Kal tire
03.2015 - 07.2017
Career Tracker
Kal Tire
10.2013 - 12.2014
Master of International Business Management -
Humber College
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