Kezia Suaverde
Burlington,ON
Summary
- Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
- Compassionate Personal Support Worker with background in providing essential care and support to individuals in need. Proven ability to assist with daily activities and foster safe and comfortable environment. Demonstrated skills in patient care and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
MCDONALDS CANADA
07.2016 - 02.2018
- Consistently provided prompt and courteous service
- Dealt with customers in a polite, professional manner
- Used tact and diplomacy when dealing with demanding customers
- Provided product information to assist with purchase decisions
Dietary Aide
OAKVILLE SENIOR CITIZEN RESIDENCE
10.2016 - 09.2019
- Regularly checked on guests to ensure satisfaction with each food course and beverage
- Skillfully anticipated and addressed resident’s service needs
- Welcomed and acknowledge all guest in a friendly, service-oriented manner
- Ability to work independently, handle multiple assignments and prioritize workload
Dietary Aide
CHARTWELL DUKE OF DEVONSHIRE
10.2018 - 04.2019
- Responsible for setting up dining room for meals
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Successfully resolved issues regarding various situations
Personal Support Worker
Oakville Senior Citizens Residence
10.2020 - 08.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted patients with self-administered medications.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Personal Support Worker
Acclaim Health
08.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Trained and coordinated work of new support workers.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
Education
Associate of Applied Science - Practical Nursing
NIAGARA COLLEGE
Welland, ON06-2024
PERSONAL SUPPORT WORKER - Personal Support Worker
ALGONQUIN COLLEGE
Ottawa, ON10-2019
Skills
- Quick learner
- Proven ability to adapt quickly to a challenge
- Dementia care
- Privacy and confidentiality
- Compassionate care
- Relationship building
- Clinical documentation
- Behavior management
- Geriatric care
- Interpersonal communication
- Fall prevention
- First aid and safety
- Strong ethics
- Team collaboration
Accomplishments
- Experience in skilled nursing, assisted living and independent dining
- Support worker bringing enthusiasm, dedication, and an exceptional work ethic
- Trained in customer service with knowledge in long-term care dining experience
Volunteer Experience
- Sunrise of Oakville, 07/01/17, 09/30/17
- Extendicare Medex, 04/01/19, 04/30/19
- Garden Terrace Longterm Care, 08/01/19, 08/31/19
Languages
English
Full Professional
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- GPA (Gentle Persuasive Approach)
Timeline
Personal Support Worker
Acclaim Health
08.2021 - Current
Personal Support Worker
Oakville Senior Citizens Residence
10.2020 - 08.2022
Dietary Aide
CHARTWELL DUKE OF DEVONSHIRE
10.2018 - 04.2019
Dietary Aide
OAKVILLE SENIOR CITIZEN RESIDENCE
10.2016 - 09.2019
Crew Member
MCDONALDS CANADA
07.2016 - 02.2018
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- GPA (Gentle Persuasive Approach)
Associate of Applied Science - Practical Nursing
NIAGARA COLLEGE
PERSONAL SUPPORT WORKER - Personal Support Worker
ALGONQUIN COLLEGE
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