Summary
Overview
Work History
Education
Skills
Timeline
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KSHITIZ KHANNA

London,ON

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Extensive 8 years of business analysis, risk analysis and data analysis experience with an aptitude for technology and understanding technical concepts. Problem solving expertise to analyze information and formulate strategies. A solution-oriented versatile analyst with solid experience in requirement gathering. Focused on redesign, optimization, and implementation of business solutions with cross-functional teams. Proficient in data analysis and reporting. Delivering end-to-end medium to large projects and boosting company revenue. Proven ability to provide company-specific needs in an agile environment. I have taken customer's pain points and converted them into the best IT business solutions. I enjoy collaborating with business, technology, and people.

Overview

9
9
years of professional experience

Work History

Business Analyst

Equifax
05.2022 - Current
  • Interpreting and analysing customer requirements and designing project criteria and specifications
  • Work with the big 7 banking clients to support their loyalty programs
  • Evaluate solution options for suitability to business needs
  • Conducting client walkthrough on Business Requirements, products, output and output layout
  • Work within Agile product teams and participate in Agile ceremonies, tolling and development
  • Understand the client’s business and technology strategy and operations
  • Build and maintain effective, trusting and collaborative client relationships at multiple levels
  • Reviewing agreements, interpreting billing requirements and capturing pricing information for proper billing of projects
  • Investigating and interfacing with all internal groups to resolve client issues, responding to client inquiries/requests and obtaining information pertinent to projects on hand
  • Support / lead medium to large projects, ensuring deliverables are completed accurately and on time
  • Set up and maintain system treaties in TAI
  • Partner with IT to implement system enhancements and fixes
  • Participate in product development meetings and ensure new products are implemented accurately and on a timely basis with reinsurance administration in mind
  • Ensure the completeness and accuracy of reinsurance data, which is used widely for business decisions and reporting
  • Identify areas of opportunity through detailed analysis and develop/document recommendations for improvements
  • Develop and maintain a strong working relationship with various departments within the segment and across segments
  • Liaise between business and system areas, investigating business/system issues, recommending, and implementing solutions
  • Cross-train and back up day to day functions as required
  • Support internal and external audits
  • Support the product team

Business Analyst

Arthur J Gallagher
09.2021 - 04.2022
  • Work with business (program) and IT partners to implement change and drive improvements
  • Perform in an Agile environment; document use cases and business requirements
  • Facilitate user sessions and meetings with clear agendas; minutes and follow up
  • Prepare feasibility studies; develop cost benefit analysis, including alternatives and recommendations
  • Perform gap analysis; build process flows of current and future state to support resulting solutions
  • Meet project deadlines and schedules; help drive momentum through effective elicitation of requirements and adaptive strategies to obtain stakeholder input
  • Lead and provide guidance to other BAs supporting initiatives with multiple requirement streams
  • Train and support business and clinical staff on the use and integration of technology with business processes
  • Prepare/maintain system documentation, user guides, process maps, operations documents and training manuals
  • Provide business and technical content in the assembly of test plans
  • Facilitate and support business and clinical participation in the execution of test plans
  • Develop stakeholder engagement plans, reports, templates, and tools to support business operations
  • Support quality initiatives and reviews; suggest areas for improvement in internal processes, as well as possible solutions
  • Provide operational support for issue resolution and service request management; when needed, perform root cause analysis; identify improvements, simplify processes and document them
  • Ability to prioritize and manage on-going and multiple requests and system requirements to meet OH goals
  • Bring expertise to other teams and share knowledge while on assignment
  • Analyze and model complex business processes and solutions using standardized analysis tools such as use case diagrams, activity diagrams, business requirements documents and state diagrams
  • Develop communications and awareness plans
  • Develop and document use cases and business requirements in an Agile environment
  • Meet project deadlines and schedules, and help drive momentum through effective elicitation of requirements and adaptive strategies to obtain stakeholder input
  • Create demos and prototypes to communicate proposed solutions to business stakeholders and user groups
  • Work closely with development resources and architects throughout design and development phases, ensuring deliverables effectively meet the needs of all groups

Easyline Specialist

Td Canada Trust
02.2021 - 08.2021
  • Understand the financial needs of customers and provides appropriate solutions / advice / guidance and /or recommendations on a range of complex financial products and services
  • Provide sound advice with every customer interaction, contributing to an exceptional customer experience
  • Product support
  • Identify cross-sell opportunities and/or refer customers/partners to internal Bank Partners
  • Engage customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance

Business Analyst

Onion Mobi
08.2018 - 06.2019
  • Interact with subject matter experts (SME), management and end-users to elicit, define, analyze and document requirements for new products, projects and their enhancements
  • Representing the business’ requirements
  • Create presentations and self-service tools to allow Senior Executives, Product Partners and other stakeholders to clearly understand the performance of Credit Strategies
  • Conducts independent analysis and assessment to resolve strategic issues
  • Highlight insights that drive improvements in business profitability and performance, including identification of emerging issues and trends
  • Continuously improve consistency and transparency of risk measurement, metrics and reporting
  • Determine the optimal sources of data for timely and effective monitoring
  • Surface opportunities to further improve the accuracy and timeliness of reports
  • Assemble presentations that are intuitive, easily digestible and action oriented
  • Support strong governance of reporting processes
  • Participate in any migration projects that will impact the availability and meaning of Business Banking data
  • Support the maintenance of operational procedures and processes related to analytical and reporting processes
  • Participate and/or facilitate Design Thinking, brainstorming sessions with our users and various stakeholders within the organization
  • Conduct walkthroughs of requirements, business logic and workflows of items in varying complexities, with different business and technology stakeholders in various levels to ensure comprehension and feasibility of requirements
  • Produce or assist with of a variety of business/systems analysis artifacts including:
  • Business case / proposal
  • Create requirements documents in the form of user stories (Jira) and maintain a knowledge base (Confluence)
  • Product backlog / user stories and epics
  • Use case documents
  • QA Team Test Scenarios/Results ReviewPresentations for requirement/solution walkthrough
  • Support other BSAs and Engineers as needed

Business Analyst

Bhagwati Packaging
06.2017 - 07.2018
  • Work with product owners to handle backlogs and new requests
  • Understanding and defining a strategic vision for key systems based online of business, their needs, known risks and dependencies in partnership with portfolio solutions architects
  • Applying advanced knowledge to help implement solutions to resolve complex problems or capitalize on new ideas, which may be independently or through leading or supporting the collaboration with other stakeholders
  • Assist with coordination of sprints, retrospective meetings and daily stand-ups
  • Collaborate with Ecommerce business leads to determine project scope and vision
  • Use creativity, curiosity, analysis, and critical thinking to solve for business and customer needs
  • Conduct data gathering and analysis to identify trends and patterns from large data sets
  • Document and manage business requirements and changes to prioritize immediate business needs and recommend options
  • Review design specification documents, requirements and user stories for test case planning, writing and test execution
  • Defect management / Document test results and report findings to others in order to resolve issues
  • Collaborate with IT/Digital teams and other business stakeholders to ensure the successful delivery of Digital commerce projects and initiatives
  • Map and document business processes, customer journeys, data flows.

Business Analyst

Krishna Logistics
01.2014 - 05.2017
  • Write user stories and acceptance criteria utilizing Behavioral Driven Development
  • Business requirements gathering through capturing of user stories, prototyping etc
  • Provide expertise on projects within the program and liaise with stakeholders, clients and project teams as required Follow defined processes and best practices and provide input for continuous improvement
  • Design to-be business processes, perform impact & feasibility analysis of the requirements
  • Interfacing directly with customers, Sales and Consultants to determine project requirements and expectations
  • Provide day-to-day leadership, setting performance expectations and coaching team members career growth
  • Develop and maintain the business systems team’s work plan, ensure resources and capability required to undertake work
  • Bring expertise as a trusted advisor to the business in understanding the needs and systems in the assigned business functions, and to proactively bring forward ideas and improvements
  • Lead and manage the team to provide business systems project delivery/implementation, enhancements, and application support
  • Also, ensure the applications within the portfolio are highly available, current, compliant, and performing well
  • Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs
  • Utilizing an agile framework (JIRA) to manage incidents, prioritize backlog, implement bug fixes, implement version upgrades, develop automation.

Education

Post Graduation Diploma - Business Analysis

Fanshawe College
London, ON

Post Graduation Diploma - Marketing Management

Fanshawe College
London, ON
12.2020

Bachelor’s - Commerce

University of Delhi
05.2017

Skills

  • Financial Markets
  • Competitive Market Analysis
  • Atlassian JIRA
  • UAT Support
  • SQL
  • Business Processes and Procedures
  • SWOT Analysis
  • SEO Strategies

Timeline

Business Analyst

Equifax
05.2022 - Current

Business Analyst

Arthur J Gallagher
09.2021 - 04.2022

Easyline Specialist

Td Canada Trust
02.2021 - 08.2021

Business Analyst

Onion Mobi
08.2018 - 06.2019

Business Analyst

Bhagwati Packaging
06.2017 - 07.2018

Business Analyst

Krishna Logistics
01.2014 - 05.2017

Post Graduation Diploma - Business Analysis

Fanshawe College

Post Graduation Diploma - Marketing Management

Fanshawe College

Bachelor’s - Commerce

University of Delhi

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KSHITIZ KHANNA