Kshitiz Bhattarai
Castlegar
Summary
Dedicated customer service professional with extensive experience in front-line customer interactions, cash handling, and administrative support. Adept at handling inquiries, processing transactions, and ensuring a welcoming and efficient service environment. Seeking a Customer Service Representative 1 (CSR1) position at the Castlegar & District Community Complex to contribute my skills in customer relations, problem-solving, and operational support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer / Loss Prevention Officer
PSG (Save-On-Foods)
06.2024 - Current
- Provided exceptional customer service by assisting guests and ensuring a safe shopping environment
- Monitored customer activity, reported incidents, and handled security concerns professionally
- Maintained detailed records of daily operations and incident reports
Fast Food Service Supervisor
Tim Hortons
05.2024 - 02.2025
- Managed front desk operations, including customer service, cash handling, and POS transactions
- Trained and supervised team members to enhance service quality and efficiency
- Handled customer inquiries and resolved complaints promptly
Concierge
Condor Security
04.2022 - 04.2024
- Managed front desk responsibilities, including greeting guests and handling inquiries
- Ensured smooth access control and provided customer assistance in a high-traffic environment
- Maintained records of visitor entries and assisted in administrative duties
Retail Store Worker
BhatBhateni Supermarket
02.2020 - 11.2021
- Assisted customers with purchases and inquiries while maintaining store cleanliness
- Processed cash and card transactions, ensuring accuracy and efficiency
- Managed inventory and restocked shelves as needed
Education
Post Graduate Diploma - Artificial Intelligence and Machine Learning
Lambton College
12.2023
Bachelor's - computer science and Engineering
Visvesvaraya Technological University (VTU)
08.2018
Skills
- Front Desk & Customer Service Support
- Cash Handling & POS Systems
- Facility Bookings & Registration
- Time Management & Multitasking
- Conflict Resolution & Complaint Handling
- Microsoft Office (Word, Excel, Outlook, Publisher)
- Teamwork & Collaboration
- Standard First Aid & CPR with AED
Certification
- Food Handling Certificate
- First Aid and CPR Certificate
- Security License - BC and Ontario
Timeline
Security Officer / Loss Prevention Officer
PSG (Save-On-Foods)
06.2024 - Current
Fast Food Service Supervisor
Tim Hortons
05.2024 - 02.2025
Concierge
Condor Security
04.2022 - 04.2024
Retail Store Worker
BhatBhateni Supermarket
02.2020 - 11.2021
Bachelor's - computer science and Engineering
Visvesvaraya Technological University (VTU)
Post Graduate Diploma - Artificial Intelligence and Machine Learning
Lambton College
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