Kshitija Marathe
Toronto,ON
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Lettieri Foods
Toronto, ON
09.2023 - Current
- Built relationships with clients and franchise owners to encourage repeat business.
- Completed quarterly target of 25 virtual kitchens within 2.5 months.
- Collaborated with management teams to develop innovative marketing strategies.
- Suggested ideas for improving store operations and increasing profits.
- Helped owners find specific deals, answered questions and offered product advice.
- Worked with fellow sales team members to achieve company targets.
Assistant Store Manager
Five Guys Burgers and Fries
01.2023 - 08.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Shift Supervisor
Five Guys Burgers and Fries
04.2022 - 08.2023
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Developed strategies for improving operational efficiency and customer service levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
Front Office Executive
JLL
Pune , MB
10.2019 - 02.2020
- Provided customer service support to clients over the phone and in person.
- Organized filing systems for client records and other documents according to company standards.
- Created reports based on data collected from front desk activities such as client visits, appointment schedules.
- Assisted with setting up meetings between clients and staff members when required.
Education
Global Hospitality Operations Management - Hospitality And Tourism Operations Management
Seneca College of Applied Arts And Technology
North York, ON09-2022
Global Hospitality Business Development - Hospitality Management
Seneca College of Applied Arts And Technology
North York, ON12-2021
Bachelor in Hotel Management And Catering Technology - Hospitality And Tourism Management
Dr D. Y. Patil IHMCT
Pune, Maharashtra05-2019
Skills
- Sales Development
- Client Account Management
- Business Development
- Sales Strategies
- Exceptional customer service
- Sales Training
- Goal-Oriented
- Verbal/written communication
- Relationship Building
- Problem-Solving
- Multi-tasking strength
- Sales Goals Attainment
- POS System Operation
- Sales Forecasting
- Cash Handling
Certification
- Salesforce Essential training - Nov 2023
- Excel: Managing and Analyzing data - Nov 2023
- Google Analytics - July 2021
- Hootsuite - July 2021
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Sales Associate
Lettieri Foods
09.2023 - Current
Assistant Store Manager
Five Guys Burgers and Fries
01.2023 - 08.2024
Shift Supervisor
Five Guys Burgers and Fries
04.2022 - 08.2023
Front Office Executive
JLL
10.2019 - 02.2020
Global Hospitality Operations Management - Hospitality And Tourism Operations Management
Seneca College of Applied Arts And Technology
Global Hospitality Business Development - Hospitality Management
Seneca College of Applied Arts And Technology
Bachelor in Hotel Management And Catering Technology - Hospitality And Tourism Management
Dr D. Y. Patil IHMCT
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