Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kshitij Makwana

Kshitij Makwana

Etobicoke,ON

Summary

Customer service representatives bring top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. A strong leader and problemsolver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Circle K
10.2023 - Current

• Greet and assist customers in a friendly and professional manner.
• Accurately handle cash transactionsand process payments.
• Ensure cash register balances at the end of shifts.
• Restock shelves, arrange merchandise, and ensure that products are properly labelled and priced.
• Baking cookies, muffins, donuts, hot dogs, and other bakery or food items.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Counter Service Pizza Maker

Pizza Depot
09.2023 - 10.2023
  • Enhanced customer satisfaction by preparing high-quality pizzas and maintaining a clean work area.
  • Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
  • Delivered consistent results with proper portioning of ingredients to ensure quality taste and reduced food waste.
  • Collaborated with team members to complete orders quickly, resulting in shorter wait times for customers.

Event Staff Member

Canadian National Exhibition
08.2023 - 09.2023
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
  • Managed registration desk, ensuring accurate tracking of attendees for efficient data management.

Education

High School Diploma -

Humber College
Toronto, ON
12.2025

Skills

  • Scheduling
  • Complaint resolution
  • Data Entry
  • Report Generation
  • Data Collection
  • Account updating
  • Product Knowledge
  • Complaint Handling
  • Customer Education
  • Store maintenance
  • Client Relations
  • Critical Thinking

Certification

Quick Book Certification

• Foreign Accounts

Timeline

Customer Service Representative

Circle K
10.2023 - Current

Counter Service Pizza Maker

Pizza Depot
09.2023 - 10.2023

Event Staff Member

Canadian National Exhibition
08.2023 - 09.2023

High School Diploma -

Humber College
Kshitij Makwana