Kshitij Khanna
Surrey,BC
Summary
MBA graduate from University Canada West with a strong foundation in business operations, client service, and sales support. Experienced in handling administrative responsibilities, data tracking, and report generation. Currently upskilling in Power BI, SQL to pursue data-focused roles. Open to entry-level analyst roles, internships, or administrative positions that offer learning and growth opportunities. Known for being detail-oriented, adaptable, and proactive in applying analytical thinking to real-world business challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Granville Food Market
04.2024 - Current
- Managed inventory restocking, point-of-sale operations, and customer inquiries in a fast-paced retail environment.
- Maintained display organization and supported daily opening and closing tasks, ensuring smooth store operations.
- Collaborated with management on weekly order volumes and sales reconciliation reports.
Business Development Associate
Intellipaat
04.2023 - 07.2023
- Conducted market research and competitive analysis to identify and prioritize high-conversion client segments, resulting in a 20% increase in qualified leads.
- Utilized CRM platforms to track and analyze customer engagement, enabling the sales team to optimize outreach strategies and improve response rates by 15%.
- Created and maintained Excel-based dashboards for weekly performance metrics, forecasting, and pipeline reports, presented in cross-functional meetings.
- Supported automation of repetitive outreach processes, reducing manual workload by 25% through standardized templates and reporting structures.
- Contributed to a monthly client onboarding initiative that improved post-sale satisfaction scores by 18%.
Sales Support & Government Tendering Associate
H&H Technologies Pvt. Ltd.
03.2022 - 05.2022
- Identified and submitted bids for government contracts via the Government e-Marketplace (GEM) platform, improving bid success rate by 30% during tenure.
- Prepared detailed quotations and compliance documentation in accordance with client specifications, contributing to the timely submission of over 15 competitive tenders.
- Coordinated special pricing approvals through OEM portals like HP’s Integrated Quote (IQ), optimizing pricing strategy and maintaining vendor compliance.
- Played a key role in securing a high-value bid from the Punjab Education Department for the supply of 3,256 desktops, ensuring proper documentation for project closure and payment release.
- Attended pre-bid meetings and liaised with procurement and technical stakeholders to clarify bid terms and enhance proposal accuracy.
Education
Master of Business Administration (MBA) - Analytics & Operations
University Canada West
Vancouver, BC04-2025
Bachelor of Business Administration - Marketing & International Business
Symbiosis International University
03-2023
Skills
- Office & Administrative Operations
- Data Entry, Documentation & Reporting
- Customer Relationship Management (CRM)
- Microsoft Office Suite (Excel, Word, Outlook)
- Scheduling, Coordination & Vendor Communication
- Learning: Power BI, SQL, Tableau
- Analytical Thinking & Market Research
- Bid & Tender Documentation
- Customer service
- Inventory management
- Product knowledge
Certification
- Microsoft Excel – Advanced
- In Progress: Power BI, SQL, Tableau (2025)
- Marketing Analytics – University of Virginia (Coursera)
- International Business – University of New Mexico (Coursera)
- Six Sigma Principles – University System of Georgia (Coursera)
- Inbound Sales – HubSpot Academy
- Leading Diverse Teams and Organizations – University of Michigan (Coursera)
- Management Information Systems – Saylor Academy
- Operations Research – Swayam
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Retail Sales Assistant
Granville Food Market
04.2024 - Current
Business Development Associate
Intellipaat
04.2023 - 07.2023
Sales Support & Government Tendering Associate
H&H Technologies Pvt. Ltd.
03.2022 - 05.2022
Master of Business Administration (MBA) - Analytics & Operations
University Canada West
Bachelor of Business Administration - Marketing & International Business
Symbiosis International University
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