Kshitij Bali

• Supported the owner/operator with their vision by giving consultations about training team and building systems.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows with trainer team.
• Improved customer satisfaction by training operators team on timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectation.
• Growing Chick-fil-A brand awareness through second mile hospitality, speed and accuracy.
• Broke two international sales record with London Ontario Location and Ottawa, Tanger outlet location 75K a day and 88K a day respectively.
• Negotiated with vendors on behalf of the operators.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Increased sales at one of the location in Virginia, Fredericksburg by 15% year to date in 1 quarter and 12% Net profit for month of Feb and March.

- Developing specific, measurable, achievable, and compatible short-term and long-term goals, business plans, and strategies to guide business growth.

- Conducting weekly OER in stores (Operation evaluation reports) (Quality check, food safety and cleanliness, and Service times).

- Recruiting MITs (Managers in training) through Indeed and referral programs. Leading the team of general managers and assistant managers and Conducting weekly meetings.

- Ensuring employees are well equipped to perform their roles effectively. To ensure operational excellence, I conducted store visits during different day parts to identify areas of improvement.

- Oversaw the financial reports and cash flow management to ensure the store's financial health was good.

- Preparing P&L reports and key performance indicators for our monthly meetings with franchisees. Supervising biweekly audits to minimize food thefts, wastages, and cash shortages and ensure all revenue is accounted for.

- Collecting all the invoices and sending them to the accountant for sales tax purposes.

- Ensure that marketing flyers are sent out by the store managers every week to the Canada Post. Developing and implementing marketing initiatives to increase transaction counts and build brand awareness.

- To ensure that general managers resolve customer complaints promptly. I handled all the critical customer complaints, including food safety and behavioral issues. Compliance with health safety and food safety standards are being followed.

- To ensure the team complies with labor laws. To engage with the communities through school lunch programs and customer appreciation days. Act as an encouraging officer for the team during their highs and lows and celebrate wins.

- To Hire team members and make training plans. Ensure that the new hire's level 1 training on menu and side kicks is completed in no more than 10 hours. - Influencing shift leaders to develop team members through coaching and tracking their progress.

- Ensuring a high level of customer satisfaction and services are provided.

- Work with the assistant—managers to implement marketing strategies to increase sales and profitability.

- I used to handle customer complaints and resolve the issues promptly.

- Ensure the team maintains cleanliness and stays on top of food safety.

- Ensure that the tasks delegated to the team are measured daily, such as checking food costs variance, labor costs, and hourly service times. We conducted daily meetings with the shift leaders before the evening rush to ensure the aces were in place so the team could conquer the rush.

- Ensure the team does daily inventory and orders trucks under the forecasted sales. Create special coupons and post them on social media platforms.

- I reviewed the schedule prepared by Asst. Manager before sending it.

- Assisted the general manager in overseeing day-to-day operations in the store.

- Training new hires on operation standards. Coaching the team on company standards and procedures.

- Handling customer complaints and resolving them promptly. Sending emails to lapse customers for deals and promotions.

- Collaborate with the GM to develop and execute a marketing plan, such as a customer appreciation day, wobble boardings, and door-to-door business marketing.

- Ensuring the shift leaders complete their daily, weekly, and monthly checklists.

- Ensuring compliance with food safety and overall cleanliness is maintained.

- Acting as a point of contact in the absence of the general manager.

- Assisted general manager with inventory and scheduling. Contributing to the overall success and profitability of the store through proactive problem-solving and teamwork.

- Taking deliveries fast and accurately. To ensure great service is provided to a customer.

- Cleaning dishes, mopping, and sweeping floors. Distribute flyers to hotels and nearby businesses. Help the kitchen if needed.

- Consistently optimize delivery routes for maximum efficiency, reducing fuel costs while ensuring prompt and accurate pizza deliveries.

To ensure dishes are washed properly and nicely stacked.

Clean toilets and the front area by mopping and sweeping.

Grilling meats on the griddle for the orders. Slice the meat and store it in the refrigerator.

Receiving the truck orders and arranging the inventory. Maintaining overall cleanliness and ensuring the food is stored at the right temperature.

• Built strong rapport with students through class discussions and academic advisement.
• Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
• Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
• Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
• Mentored students and communicated internship and employment opportunities.
• Increased academic achievement by providing one-on-one mentoring and support to struggling students.

• Participated in regular training sessions, staying up-to-date on industry trends and best practices.
• Managed inventory levels effectively, reducing spoilage costs while maintaining adequate supplies for continued operation.
• Assisted in the development of seasonal menus, incorporating fresh ingredients and innovative culinary techniques.
• Successfully balanced multiple tasks simultaneously while maintaining composure under pressure.
• Provided support during large catering events by efficiently preparing dishes according to set timelines.
• Mentored junior staff members in proper cooking techniques and kitchen safety guidelines.
• Maintained strict adherence to food safety regulations, ensuring a safe dining experience for all guests.
• Collaborated with team members to maintain a clean and organized work environment, ensuring optimal productivity.
• Streamlined kitchen processes for increased efficiency and reduced food waste.

• Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
• Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
• Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
• Maintained well-organized mise en place to keep work consistent.