Kshiteej Sharma
Canada,AB
Summary
Result driven customer service and sales specialist motivated to maintain customer satisfaction and contribute to company success with a diverse background in communications, sales and management. An extrovert with exceptional relationship building skills known for being friendly and supportive. Collaborative team player with over 3 years of experience in sales and customer service, proven expertise in spearheading training and development initiatives, known for a hands-on approach to enhancing staff skills, optimizing operation efficiency, and consistently exceeding customer expectations. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Independent Sales Representative
Combined Insurance
Calgary, AB
05.2023 - 01.2024
- Sold insurance products both B2B and B2C in person, fostering strong relationships and rapport with clients to identify and address their insurance needs.
- Provided exemplary customer service by assisting clients with filing insurance claims, ensuring a seamless and supportive customer service experience throughout the claims process.
- Identified new business opportunities through research and analysis and developed sales strategies to increase market share.
- Prepared sales presentations, proposals and quotations for prospective clients.
- Conducted personalized consultations to explain insurance product benefits and match them with clients' specific requirements.
Independent Sales Representative
Cross Route Media
Montréal, QC
08.2021 - 01.2023
- Worked with other affiliates to identify new lead opportunities and grow the website and Implemented better SEO strategies to improve rankings on Google.
- Created an email list of up to 1000 people to share promotional offers, newsletters and collaborated with editors to write new content for the website using WordPress.
- Assisted in media buying, contacted radio shows, YouTubers, and influencers to promote the website.
- Provided exceptional one on one customer service to VIP clients, ensuring all inquiries and issues were resolved efficiently.
- Managed the recruitment and onboarding of promoters for our service, guaranteeing accurate audience targeting.
Independent Sales Representative
VOXDATA
Montréal, QC
09.2021 - 09.2022
- Mentored, coached and shadowed new sales agents to achieve sales targets of up to 25%.
- Spend over 10,000 hours providing high customer satisfaction by resolving issues with knowledgeable and friendly service.
- Managed up to 30 sales and customer service agents on floor, analyzed their key performance index such as customer service performance, customer satisfaction, and team performance.
- Conducted comprehensive quality assurance checks on both inbound and outbound service calls.
- Efficiently managed call flow to minimize client wait times on calls, ensuring a seamless customer service experience.
- Generated detailed reports for upper management, summarizing key sales figures and trends.
- Assisted in launch and marketing campaign of the Walmart World MasterCard in 2021.
Independent Sales Representative
VOXDATA
MONTREAL
03.2020 - 09.2021
- Sourced new sales opportunities through lead follow up and lead generation.
- Sold and promoted product of RBC, Canada life and Walmart credit card.
- Provided high customer satisfaction by resolving issues with knowledgeable and friendly service.
- Reached out to new and existing clients and tailored products to fit their personal needs.
- Consistently adapted and evolved with the current market, and customer needs to maximize service experience and customer satisfaction.
- Delivered exceptional customer service by assisting and engaging with bilingual customers proficient in both Hindi and Punjabi.
- "Consistently achieved an impressive 42% penetration rate over three consecutive months as the top-performing sales agent.".
Education
Web Marketing and Optimization (Diploma in computer science) -
ISI INSTITUT SUPÉRIEUR D'INFORMATIQUE
High school diploma -
MGN PUBLIC SCHOOL
Skills
- Phone systems (Genysis)
- Microsoft suite
- Management
- Conflict management
- Communication
- Time Management
- Leadership
- Team building
- Adaptability
- Customer Service and Sales
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Limited
Timeline
Independent Sales Representative
Combined Insurance
05.2023 - 01.2024
Independent Sales Representative
VOXDATA
09.2021 - 09.2022
Independent Sales Representative
Cross Route Media
08.2021 - 01.2023
Independent Sales Representative
VOXDATA
03.2020 - 09.2021
Web Marketing and Optimization (Diploma in computer science) -
ISI INSTITUT SUPÉRIEUR D'INFORMATIQUE
High school diploma -
MGN PUBLIC SCHOOL
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