Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kseniia Novak

Toronto,Canada

Summary

Dynamic professional with extensive experience at Loblaws Technology, excelling in incident management and logistics coordination. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Bilingual in English and Ukrainian, adept at navigating complex challenges while maintaining operational efficiency in fast-paced environments.

Overview

4
4
years of professional experience

Work History

<ul><li>- Handled customer transactions at cash and service desk, including returns and exchanges</li><li>- Assisted customers on the floor and in the warehouse; regularly lifted and moved heavy merchandise</li><li>- Maintained inventory and organized stock on the sales floor and in receiving</li></ul>

Canadian Tire
Toronto, ON
11.2023 - Current
  • - Handled customer transactions at cash and service desk, including returns and exchanges
  • - Assisted customers on the floor and in the warehouse; regularly lifted and moved heavy merchandise
  • - Maintained inventory and organized stock on the sales floor and in receiving

<ul><li>- Managed and resolved technical incidents for major retail chains (e.g. Loblaws, Shoppers, No Frills)</li><li>- Worked on-call during urgent outages, coordinating IT teams via email and extended bridge calls</li><li>- Ensured timely communication and resolution of complex system issues affecting store operations</li></ul>

Loblaws Technology
Toronto, ON
10.2022 - 11.2023
  • - Managed and resolved technical incidents for major retail chains (e.g. Loblaws, Shoppers, No Frills)
  • - Worked on-call during urgent outages, coordinating IT teams via email and extended bridge calls
  • - Ensured timely communication and resolution of complex system issues affecting store operations

<ul><li>- Managed both in-store and online operations, including customer service, returns, and stock control</li><li>- Processed and packaged online orders, handled shipping and logistics</li><li>- Maintained brand's social media presence, created content, and responded to emails</li><li>- Contributed to marketing strategy and networking efforts</li></ul>

Yozo Studios
Toronto, ON
11.2021 - 10.2023
  • - Managed both in-store and online operations, including customer service, returns, and stock control
  • - Processed and packaged online orders, handled shipping and logistics
  • - Maintained brand's social media presence, created content, and responded to emails
  • - Contributed to marketing strategy and networking efforts

Education

Bachelor's - Psychology

Ukraine
Ukraine
01.2020

Skills

  • Intermediate Polish proficiency
  • Microsoft Office and Outlook expertise
  • POS systems proficiency
  • Communication, organization, and problem-solving skills
  • Warehouse and retail experience
  • Intermediate Polish proficiency
  • Microsoft Office and Outlook expertise
  • POS systems proficiency
  • Communication, organization, and problem-solving skills
  • Warehouse and retail experience

References

References available upon request.

Timeline

<ul><li>- Handled customer transactions at cash and service desk, including returns and exchanges</li><li>- Assisted customers on the floor and in the warehouse; regularly lifted and moved heavy merchandise</li><li>- Maintained inventory and organized stock on the sales floor and in receiving</li></ul>

Canadian Tire
11.2023 - Current

<ul><li>- Managed and resolved technical incidents for major retail chains (e.g. Loblaws, Shoppers, No Frills)</li><li>- Worked on-call during urgent outages, coordinating IT teams via email and extended bridge calls</li><li>- Ensured timely communication and resolution of complex system issues affecting store operations</li></ul>

Loblaws Technology
10.2022 - 11.2023

<ul><li>- Managed both in-store and online operations, including customer service, returns, and stock control</li><li>- Processed and packaged online orders, handled shipping and logistics</li><li>- Maintained brand's social media presence, created content, and responded to emails</li><li>- Contributed to marketing strategy and networking efforts</li></ul>

Yozo Studios
11.2021 - 10.2023

Bachelor's - Psychology

Ukraine

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Kseniia Novak