Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Ksenia Tretiakova

Vancouver,British Columbia

Summary

Dynamic professional with a proven track record in client relationship management and strategic business development. I've significantly enhanced customer satisfaction and network development. Leveraging comprehensive product expertise and market analysis skills, I excel in driving B2B and B2C sales, achieving notable growth in customer base and revenue. Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.

Overview

6
6
years of professional experience

Work History

Sales Representative/Customer Service Representative

Vitelle Dermatology Lab
Vancouver, Canada
09.2019 - Current
  • Evaluated prospective customers' necessities from both telephonic discussions and personal encounters.
  • Maintained accurate records of sales and expenditures.
  • Stayed updated on new services and organizational processes.
  • Enhanced management of leads, contacts, and deals through effective use of CRM software.
  • Achieved repeat business by nurturing existing customer connections.
  • Joined various trade events to broaden business connections.
  • Ensured customer satisfaction through continuous post-sales assistance.
  • Teamed up with marketing group to produce advertising assets for products as well as services.
  • Worked alongside departments to make sure orders were delivered promptly.
  • Contributed to weekly sales meetings and delivered territory progress updates.
  • Excelled in customer service by ensuring immediate resolution of questions, problems, or complaints.
  • Enhanced understanding of products through continuous education.
  • Achieved effective product marketing by monitoring trends and pricing.

Marketing Specialist

VTB Registrar
Moscow, Russia
11.2018 - 09.2019
  • Performed analysis of customer buying patterns and market tendencies.
  • Ensured consistency and brand adherence by creating, proofreading, and editing copy across marketing channels.
  • Routinely compiled and presented comprehensive marketing summaries to upper management.
  • Finalized agreements for advertisements across multiple media platforms.
  • Coordinated and managed promotional events, enhancing brand recognition.
  • Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.

Education

Bachelor of Arts - Geography

Simon Fraser University
Burnaby, Canada
08.2018

Skills

  • Client Account Management
  • Client Relationship Management
  • Strategic Business Development
  • Proficient in CRM Software
  • Comprehensive Product Expertise
  • Conflict resolution
  • Market Analysis
  • Relationship management
  • Network development
  • B2B and B2C sales
  • Customer relations
  • Territory management
  • Staff training
  • Personnel training
  • Event participation

Languages

  • English, Proficient (C2)
  • Russian, Proficient (C2)

Languages

English
Full Professional
Russian
Native/ Bilingual

References

References available upon request.

Timeline

Sales Representative/Customer Service Representative

Vitelle Dermatology Lab
09.2019 - Current

Marketing Specialist

VTB Registrar
11.2018 - 09.2019

Bachelor of Arts - Geography

Simon Fraser University

Similar Profiles

CREATE PROFILE
Ksenia Tretiakova