Ksenia Stegnii
Mississauga
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mystery Shopping Assessor
Magnify
03.2022 - 10.2023
- Produced reports with detailed valuations based on standards of service.
- Visited and evaluated some of the UAE's best facilities (FnB venues and hotels).
- Wrote detailed appraisal reports for property and submitted to clients or authorities.
Bar and Restaurant Manager
Hotel Fairmont Dubai
09.2018 - 07.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Motivated staff to perform at peak efficiency and quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Looked after few outlets, hold FnB MOD role, was Hotel Heartist transformer, attended Accor Leader of Millennium workshop (represented Hotel), did internal LQA audit in all FnB outlets (8 in total), organized and leaded Sprinkle Some Sparkles club, Barista competition and Food and Beverage trainings from supplier, leaded Server Coaching training.
Bar Manager
Hotel Kempinski Moika 22
03.2016 - 02.2018
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Banquet and Restaurant Manager
Stand Alone Restaurant "Summer Palace"
01.2015 - 03.2016
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Directed and managed banquet functions for up t 600-person event.
- Supervised and mentored kitchen and serving staff.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Outlet in Charge / Assistant Outlet Manager
Ajman Saray Luxury Collection Resort, Starwood Hotels & Resorts
11.2013 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Outlet Manager
Grand Millennium Al Wahda Hotel
05.2013 - 08.2013
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Supervised and effectively trained 18 employees to decrease process lags and boost productivity.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Bar and Restaurant Supervisor
Rocco Forte Hotel
01.2012 - 04.2013
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Camp Counselor
Nordic School
12.2011 - 08.2012
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented rules and regulations to enforce discipline and compliance.
Head waiter/ Supervisor
Stand Alone Restaurant "Summer Palace"
01.2011 - 10.2011
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised server staff and simultaneously served personal section of tables.
Head waiter
Restaurant “Borsalino Angletere" Rocco Forte Hotel
09.2010 - 12.2010
- Supervised dining table set-up to prepare for different meal types, following strict service standards.
- Greeted new customers, discussed specials, and took drink and food orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Applied comprehensive knowledge of food and beverage to increase daily beverage sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Camp Counselor
Nordic School
07.2010 - 08.2010
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Waiter
Restaurant “Davidov", Rocco Forte Hotel
04.2009 - 08.2010
- Served costumers by following all hotel sequence of service standards.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and balanced when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Camp Counselor
Kennolyn Camp
06.2008 - 09.2008
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Evaluated campers' progress and provided feedback to parents.
- Collaborated with other recreation staff in developing new recreational activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Shop Wine Assistant
Wine Company “Svarog"
07.2007 - 05.2008
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommended optimal wine products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor In Law - Law And Justice
St. Petersburg University of The Ministry of Internal Affairs
St. Petersburg, Russian Federation 07.2011
Skills
- Organisational / managerial skills
- Leadership
- Training
- Inventory
- Staff Roasting
- Public Speaking
- Cash Handling
- Outlet Finances
- Event organization
- Free user
- PC MS Office ( Word, Excel, Outlook ), Consultant , PhotoShop, Internet Explorer
- Communication skills
- Supervision and Leadership
- Problem-Solving
- Time Management
- Friendly, Positive Attitude
- Multitasking
- Customer Service
- Database Management
Certification
- WSET 2 Training
Timeline
Mystery Shopping Assessor
Magnify
03.2022 - 10.2023
Bar and Restaurant Manager
Hotel Fairmont Dubai
09.2018 - 07.2021
Bar Manager
Hotel Kempinski Moika 22
03.2016 - 02.2018
Banquet and Restaurant Manager
Stand Alone Restaurant "Summer Palace"
01.2015 - 03.2016
Outlet in Charge / Assistant Outlet Manager
Ajman Saray Luxury Collection Resort, Starwood Hotels & Resorts
11.2013 - 12.2014
Assistant Outlet Manager
Grand Millennium Al Wahda Hotel
05.2013 - 08.2013
Bar and Restaurant Supervisor
Rocco Forte Hotel
01.2012 - 04.2013
Camp Counselor
Nordic School
12.2011 - 08.2012
Head waiter/ Supervisor
Stand Alone Restaurant "Summer Palace"
01.2011 - 10.2011
Head waiter
Restaurant “Borsalino Angletere" Rocco Forte Hotel
09.2010 - 12.2010
Camp Counselor
Nordic School
07.2010 - 08.2010
Waiter
Restaurant “Davidov", Rocco Forte Hotel
04.2009 - 08.2010
Camp Counselor
Kennolyn Camp
06.2008 - 09.2008
Shop Wine Assistant
Wine Company “Svarog"
07.2007 - 05.2008
Bachelor In Law - Law And Justice
St. Petersburg University of The Ministry of Internal Affairs
- WSET 2 Training
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