Ksanet Berhe
Surrey,BC
Summary
Detail-oriented, organized and meticulous individual. Looking to Secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Technical Service Representative
Rogers Communications
06.2022 - Current
- Managed high levels of call flow and responded to 30 technical support needs per day.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed technical customer issues, escalating tickets to appropriate personnel for intervention.
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Researched product and issue resolution tactics to address customer concerns.
Addiction Support Worker
Alpha House Calgary Society
04.2020 - 04.2022
- Provided crisis counseling and intervention services to clients in emergency situations.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Educated clients and families on mental health, wellness and recovery topics.
- Facilitated peer support groups to help clients connect with others.
Front Desk Clerk
Holiday Inn Express Hotel
02.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Maintained clean and organized front desk areas to uphold polished company image.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Front Desk Receptionist
Northwoods Inn & Suites
04.2014 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
Education
Accounting And Payroll Administration
Vancouver Career College
Vancouver, BC10.2024
Bachelor of Science - Biochemistry
University of Lethbridge
Lethbridge, AB2021
Skills
- Analytical and problem-solving skills
- Critical Thinking
- Communication and interpersonal skills
- MS Office Proficiency
- Team Support
- Organizational Skills
- Time Management
- Friendly and Patient
- Data Gathering
- Knowledge of Product Features
- Remote Diagnosis
- High-Volume Environments
Timeline
Technical Service Representative
Rogers Communications
06.2022 - Current
Addiction Support Worker
Alpha House Calgary Society
04.2020 - 04.2022
Front Desk Clerk
Holiday Inn Express Hotel
02.2019 - 03.2020
Front Desk Receptionist
Northwoods Inn & Suites
04.2014 - 12.2018
Accounting And Payroll Administration
Vancouver Career College
Bachelor of Science - Biochemistry
University of Lethbridge
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