Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ksanet Berhe

Surrey,BC

Summary

Detail-oriented, organized and meticulous individual. Looking to Secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Enthusiastic team player ready to contribute to company success.

Overview

10
10
years of professional experience

Work History

Technical Service Representative

Rogers Communications
06.2022 - Current
  • Managed high levels of call flow and responded to 30 technical support needs per day.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Diagnosed technical customer issues, escalating tickets to appropriate personnel for intervention.
  • Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Researched product and issue resolution tactics to address customer concerns.

Addiction Support Worker

Alpha House Calgary Society
04.2020 - 04.2022
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Facilitated peer support groups to help clients connect with others.

Front Desk Clerk

Holiday Inn Express Hotel
02.2019 - 03.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Stored guest valuables in safe and individual boxes for security.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Front Desk Receptionist

Northwoods Inn & Suites
04.2014 - 12.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer problems and complaints.

Education

Accounting And Payroll Administration

Vancouver Career College
Vancouver, BC
10.2024

Bachelor of Science - Biochemistry

University of Lethbridge
Lethbridge, AB
2021

Skills

  • Analytical and problem-solving skills
  • Critical Thinking
  • Communication and interpersonal skills
  • MS Office Proficiency
  • Team Support
  • Organizational Skills
  • Time Management
  • Friendly and Patient
  • Data Gathering
  • Knowledge of Product Features
  • Remote Diagnosis
  • High-Volume Environments

Timeline

Technical Service Representative

Rogers Communications
06.2022 - Current

Addiction Support Worker

Alpha House Calgary Society
04.2020 - 04.2022

Front Desk Clerk

Holiday Inn Express Hotel
02.2019 - 03.2020

Front Desk Receptionist

Northwoods Inn & Suites
04.2014 - 12.2018

Accounting And Payroll Administration

Vancouver Career College

Bachelor of Science - Biochemistry

University of Lethbridge
Ksanet Berhe