Transportation professional with a proven track record for over 30 years, proactive with excellent problem solving skills.
Expert in schedule management and customer engagement, ensuring timely arrivals and high satisfaction, known for adaptability and reliability, tech savvy with passion for constant personal improvement.
Recognized for exceptional problem-solving skills and maintaining a clean, comfortable vehicle environment, fostering trust and reliability among diverse passengers.
Perfect safety record with over 2 mil kilometers driven with zero accidents.
Great deal of experience in multiple roles related to transportation from hands on driver to management.
Provided transportation services to diverse group of passengers.
Over 11 000 trips with perfect safety and satisfaction record.
Followed company guidelines and policies when interacting with clients, assisted clients with disabilities, loading/unloading luggage, equipment i.e. folding wheelchair etc.
Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in my services.
Handled emergency situations calmly and efficiently ( i.e. clients who were intoxicated or on drugs )
Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Demonstrated exceptional problem-solving skills during unexpected delays or issues.
Started my own rehab transportation company providing services to people with disabilities.
Managed team of drivers handing out jobs and keeping everything running smoothly.
Came up with a system to get clients to appointments 15 minutes early, every time.
Operated variety of vehicles from sedans to wheelchair accessible vans making sure heavy wheelchairs were secure for safe rides.
Taught my drivers how to handle accessibility gear and kept clients happy with no complaints, ever.
Helped non-English speaking clients with translations i.e. Polish and assisted in translations during legal talks.
Stopped at unrelated accidents, used What3Words app to guide emergency services, and gave first aid or kept people safe until help arrived.
Operated with safety and skill to avoid accidents and delays.
Dropped and hooked trailers and changed configuration of equipment.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Maintained daily, legible DOT log book and submitted corresponding documents.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Providing AOG services ( aircraft on the ground ) which required cross border delivery of aircraft parts for emergency repairs. Planes were grounded until i arrived and the part was replaced. This demanded extremely good planning of routes and constant communication with teams on both sides of the border. Dealing with border clearance, documents etc.
Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Obtained dangerous goods license .
Rideshare License
Limo License
Taxi License
First Aid certificate
Dangerous goods license
Personal support worker certificate
Mechanical Engineering degree