KRYSYNA ENGLER
Squamish,BC
Summary
Passionate advocate committed to the support of members. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging personality with strong team collaboration abilities. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Ability to complete tasks unsupervised and to quickly master new learning and skills.
Overview
20
20
years of professional experience
Work History
CBA EDMP Advocate
Community Bargaining Association
, BC
06.2015 - Current
- Educates members on disability rights, benefits, entitlements and treatment services
- Ensures EDMP is administered in a manner consistent with the CA and appropriate legislation
- Maintains accurate documentation of all case activities according to CBA policies and procedures
- Provides direct support and advocacy for issues and resolving complaints
- Identified additional community supports that may be beneficial for meeting the needs of disabled individuals
- Coordinates with disability managers to develop comprehensive treatment plans for members
- Collaborates with disability management staff to maintain quality and effectiveness of resources
- Provides emotional support during times of stress or crisis situations encountered by members with disabilities.
- Remains highly organized and detail-oriented while working in a high volume environment on several cases simultaneously.
- Attends and coordinates case reviews to manage caseload.
- Develops strategies for handling difficult cases based upon knowledge of legal principles and precedent decisions.
Outreach Support Worker, Mental Health & Addictions
Vancouver Coastal Health
Squamish, BC
07.2007 - 01.2021
- Monitor client's mental health and provide verbal and written documentation on observations in accordance with standard procedures or specific direction
- Plan, organize and facilitate groups
- Assist clients in developing skills for activities of daily living including health management, recreation and social endeavors
- Facilitate the use of community services and resources
- Participate in team meetings, including case planning
- Engage in educational workshops and conferences.
- Established strong relationships built upon trust, respect, empathy, and compassion when working with clients.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
BCGEU Shop Steward
BCGEU
Vancouver, BC
06.2007 - 12.2015
- Attended Labour Management and JOSH meetings
- Collaborated with
- Educated members on their rights and responsibilities under the Collective Agreement
- Conducted investigations into employee concerns and complaints
- Represented workers at disciplinary hearings as needed
- Responded to workplace issues in a timely manner
- Built and maintained positive relationships with members, managers, staff representatives and human resource professionals
- Resolved conflicts between management and employees in an amicable fashion.
Mental Health & Addictions Worker, Residential Care
Vancouver Coastal Health
Squamish, BC
01.2004 - 06.2008
- Assisted residents to develop skills for daily living, improve social interactions and assertive communication
- Monitored mental health and physical well-being
- Identified and reported issues for professional intervention
- Implemented, evaluated and documented individual client progress with respect to their treatment plans
- Administered and monitored medications
- Provided a positive environment which reflected residents' personal work, dignity and rights.
Education
Disability Management Practitioners Certificate -
Pacific Coast University, Innovation for Workplace Health Sciences
01.2023
Hospitality and Resort Management -
Canadian Tourism College
01.2003
Business Administration Diploma program -
Capilano University (formerly College)
01.1995
Skills
- Conflict Resolution
- Community Advocacy
- Creative and Critical Thinking
- Community Outreach and Education
- Collaboration and Teamwork
- Establishing Effective Relationships
- Decision Making
- Effective Multitasking
- Document Management
- Necessary and Relevant Policy Knowledge
References
Available upon request.
References
References available upon request.
Timeline
CBA EDMP Advocate
Community Bargaining Association
06.2015 - Current
Outreach Support Worker, Mental Health & Addictions
Vancouver Coastal Health
07.2007 - 01.2021
BCGEU Shop Steward
BCGEU
06.2007 - 12.2015
Mental Health & Addictions Worker, Residential Care
Vancouver Coastal Health
01.2004 - 06.2008
Disability Management Practitioners Certificate -
Pacific Coast University, Innovation for Workplace Health Sciences
Hospitality and Resort Management -
Canadian Tourism College
Business Administration Diploma program -
Capilano University (formerly College)
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