Krystyna Nehruk
Calgary,Alberta
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Receptionist
Hampton By Hilton Warsaw Airport
06.2023 - 01.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Hotel Front Desk Receptionist
BUKA Apart-Hotel&SPA
04.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversation while managing check-in process.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Reserved rooms for a guest.
- Completed late check-ins and directed guests to rooms and facilities.
- Collaborated with team members to achieve overall store goals and objectives.
Education
Bachelor of Science - Geography Information System
Chernivtsi National University Named After Yury Fe
Chernivtsi, Ukraine06.2024
Skills
- Flexible
- Communication
- Punctual
- Customer service
- Learning&Adaptability
- Ambitious
- Reservations
- Guest Reception
- Microsoft Office
- Dependable
- Excellent Memory
- Outgoing
- Guest Reception
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Hotel Front Desk Receptionist
Hampton By Hilton Warsaw Airport
06.2023 - 01.2024
Hotel Front Desk Receptionist
BUKA Apart-Hotel&SPA
04.2022 - 01.2023
Bachelor of Science - Geography Information System
Chernivtsi National University Named After Yury Fe
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