Krystyn Miller

Lead a customer focused culture with our team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Acts as main point of contact for internal branch team while maintaining a compliant and results driven branch through in person coaching and a strong willingness to work along side my team and peers.

• Lead and developed a diverse branch team to build and strengthen existing and new customer relationships by providing financial advice to both personal and business customers. Coached to excellence in established bank policies, practices, special initiatives and procedures and ensuring that these practices lead to a successful branch and employee results while protecting the bank.

Managing Service Advisor Team. Driving excellent results for service standards and activities, resulting in above the bench mark customer experience. Oversaw all compliance tasks and reports for satisfactory Branch Operation. Managed Customer Service Representative team which included coaching new and tenured employees.

Focused on marketing strategy to bring in prospective clients as well
as maintaining an established existing book. Proficient in maintaining
Small Business reports, opening accounts, long term savings
strategies including investing in Corporate Class funds, GIC's,
building plans to save for taxes/other goals. Experienced in overdraft,
credit cards, lines of credit, business flex, and leasehold
improvements.

Developed expertise in complex Mortgage lending including port,
progress draw, business/guarantor, financing, first time home buyers
program, rental properties and CLIP loans. Knowledgeable with
Investment solutions including savings accounts, GIC's, Mutual
funds, and iTrade account opening. Investment results driven using
tool based solutions (Mapping for Tomorrow.)

Day to Day/Credit focus including opening bank accounts, credit
rebuilding solutions, consolidation loans, credit cards and personal
overdraft.

Client appointment booking for Advisory team. Management of
various report packages, ordering of title search/mortgage
discharges, posting Advisor team transactions.

Basic handling of cash transactions, client concerns/inquiries, foreign
currency, precious metals, shipment of branch cash, processing
ABMs, and night depository. Top performer for quality referrals to
Advisory team.