Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystle Wilk

Strathmore,AB

Summary

Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

19
19
years of professional experience

Work History

Operations Manager

SouthPointe Paint & Decor
09.2006 - 11.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Installation Coordinator

Home Depot
01.2005 - 09.2006
  • Utilized in store software to maintain and update customer information, repair logs and inventory.
  • Participated in educational opportunities, maintaining working knowledge of trades and product.
  • Reduced project completion times by efficiently scheduling installations and ensuring timely delivery of materials.
  • Enhanced customer satisfaction with prompt resolution of issues and clear communication throughout installation process.
  • Coordinated with various departments to streamline project hand-offs, reducing delays during the installation process.
  • Managed multiple installation projects simultaneously, maintaining strict deadlines and high-quality workmanship.
  • Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business.
  • Created and maintained daily and weekly reports for upper management.

Education

Management Applications Certificate - Business Administration

Athabasca University
Athabasca, AB
03.2025

Skills

Team Leadership

Operations Management

Customer Service

Decision-Making

Staff Training

Staff Management

Inventory Management

Employee relations and conflict resolution

MS Office

Customer Relationship Management

Inventory Control

Organizational Management

Languages

English
Native or Bilingual
French
Elementary

Timeline

Operations Manager

SouthPointe Paint & Decor
09.2006 - 11.2023

Installation Coordinator

Home Depot
01.2005 - 09.2006

Management Applications Certificate - Business Administration

Athabasca University
Krystle Wilk