Krystle Dizon
Carbon Health
Hollister
2
Languages
1
Certification
18
years of professional experience
Results-driven Clinic Manager with a proven track record in enhancing patient care and operational efficiency. Skilled in implementing process improvements and ensuring HIPAA compliance to drive team collaboration.
Work History
Clinic Manager
1 Year 4 Months- Managed daily clinic operations to ensure efficient patient flow and satisfaction.
- Coordinated staff scheduling to optimize resource allocation and coverage.
- Implemented process improvements to enhance service delivery and operational efficiency.
- Trained new team members on clinic protocols and customer service standards.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
Front and Back Office Lead Medical Assistant
5 Years 5 Months- Implemented efficient scheduling processes, reducing patient wait times significantly.
- Coordinated front and back office operations, enhancing patient flow and satisfaction.
- Managed electronic health records system, ensuring data accuracy and compliance with regulations.
- Trained and mentored junior medical assistants, fostering a collaborative work environment.
- Part of A3 and LEAN
- Assisted in developing standard operating procedures for improved workflow efficiency.
- Led quality assurance initiatives, improving overall service delivery standards within the department.
Medical Assistant Team Leader/Referral Coordinator
3 Years- Coordinated daily operations, optimizing appointment scheduling and reducing patient wait times.
- Led medical assistant team to enhance patient care and streamline workflow processes.
- Implemented training programs to improve team efficiency and ensure compliance with healthcare regulations.
- Mentored junior staff on best practices for patient intake and electronic health record management.
- Implemented inventory management systems that minimized supply shortages and reduced costs associated with overstocking.
Medical Assistant
1 Year 5 Months- Performed routine clinical tasks, including vital sign measurement and specimen collection for lab tests.
- Assisted in patient intake processes, ensuring accurate medical histories and information retrieval.
- Supported healthcare providers with documentation and electronic health record management to enhance operational efficiency.
- Coordinated patient scheduling for appointments, optimizing clinic workflow and minimizing wait times.
- Led patient education initiatives, providing information on treatment plans and preventive care strategies.
Customer Service/Assistant Call Center Manager
3 Years- Resolved customer complaints through effective communication and problem-solving techniques, enhancing satisfaction levels.
- Assisted customers with product inquiries, ensuring accurate information and positive experiences.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to streamline support processes, improving overall service delivery efficiency.
- Analyzed customer feedback to identify trends, contributing to continuous improvement initiatives for service quality.
Administrative Assistant
4 Years 1 Month- Managed scheduling and coordination of meetings to optimize team productivity.
- Streamlined office procedures, enhancing workflow efficiency across departments.
- Developed and maintained organized filing systems for efficient document retrieval.
- Assisted in preparation of reports and presentations to support strategic decision-making.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Master of Science - Health Administration
- Dean's List [January-June 2026]
MBA - Business Administration And Management
- Dean's List
Bachelor of Science - Healthcare Management
- Professional Development: Leadership Academy
- Golden Gate Honor Society Member
No Degree - Medical Assistant
- Dean's List
Skills
Clinic administration
Clinical management
Operations management
Regulatory compliance
HIPAA compliance
Employee recruitment
Employee training
Special event planning
Certification
- Lean Six Sigma Black Belt Certification - Pending Completion
Languages
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Clinic Manager
Carbon Health
04.2025 - CurrentRead More
Front and Back Office Lead Medical Assistant
Stanford Medicine Partners
11.2019 - 04.2025Read More
Medical Assistant Team Leader/Referral Coordinator
Concentra
11.2016 - 11.2019Read More
Medical Assistant
Elite Medical Center
04.2015 - 09.2016Read More
Customer Service/Assistant Call Center Manager
Fry's Electronics
04.2012 - 04.2015Read More
Administrative Assistant
Darrell Dukes
04.2008 - 05.2012Read More
University of Phoenix
Master of Science from Health Administration
Read More
University of Phoenix
MBA from Business Administration And Management
Read More
University of Phoenix
Bachelor of Science from Healthcare Management
Read More
Carrington College
No Degree from Medical Assistant
Read More