Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Addictions Counsellor III (Indigenous Travel Team)
Recovery Alberta
09.2023 - Current
Provide quality, client-focused, recovery-based, concurrent capable, culturally appropriate care to those seeking assistance/services within Mental Health and Addictions to youth and adults with diverse and complex concerns
Provide individual counseling services through walk-in clinics and scheduled appointments
Complete urgent, inpatient physician-ordered mental health and addiction consults in the hospital emergency and acute care department
Complete assessment, treatment, case management, crisis intervention, education, referral services for clients and their families, and community stabilization services
Develop and implement treatment plans and provide a range of interventions that offer the least intrusive and most appropriate services to clients and their families
Monitor and evaluate client progress and achievement of recovery goals and adapt treatment as required for clients
Develop, implement, and deliver psycho-educational workshops and training to clients, families, stakeholders, and the community
Attend community events on behalf of Recovery Alberta to provide information and support as requested by community stakeholders and agencies
Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
Coordinated care with other professionals to provide clients with comprehensive support.
Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Advocated for clients'' needs within the legal system, ensuring access to essential services and support during rehabilitation efforts.
Workshop Facilitator
Independent Contractor
06.2015 - 06.2024
Create lesson plans and workshops for adult learners looking to advance skills in communication, mental health, self-care, crucial conversations, addictions, suicide awareness, goal setting, online marketing and social media management for businesses
Provide online marketing assessments for businesses and assist them in building their online marketing strategy and referrals to alternative resources when necessary
Participate in professional development activities and training for continuous learning and improvement
Conduct goal-setting activities, facilitate activities designed to achieve business goals, document outcomes, and create a report of specific measurables to maintain recommendations moving forward
Wellness Coach/Counsellor
High Prairie School Division
08.2022 - 07.2023
Promote overall health and wellness for students
Support the development of a sustainable culture of positive well-being within the staff
Implement universal programming that promotes overall wellness
Assist students in identifying steps to achieve health and wellness-related goals
Provide individual support and group support to students
Provide crisis counseling when necessary
Work with other HPSD student services team members to support student success
Casework Supervisor
Government of Alberta, Children's Services
11.2018 - 07.2022
Lead a casework team towards high-quality outcomes deeply rooted in Indigenous experience, strengths-based, and trauma-informed practices
Implemented leadership strategies centered around continuous improvement, collaboration, and change management, focusing on individual growth and retention
Assist staff in setting and reaching goals that align with the Children's Services Casework Practice Model and ensure that policy is adhered to and standards are met
Understand, interpret, and work within provincial legislation (CYFEA, DECA, PSECA, PAFVA, PCHAD)
Oversee all court applications and correspondence with legal counsel
Provide case consultation, supervision, and guidance on Intake, Assessments, and Case Management
Ensure staff practice in a manageable caseload to the best of their abilities and recognize their strengths
Provide feedback and guidance on documentation, including court work, reports, case notes, and long-term planning, and assist when needed
Build strong relationships with staff and clients that help them feel supported and confident in their life outcomes—guide the team towards continuous improvement
Assisted in developing and implementing "workflow" for intake and assessments as part of a provincial team and conducted training and continuous learning to facilitate the implementation at the site level
Liaison with community stakeholders to ensure the needs of clients are met
In conjunction with the business manager, complete monthly projected spending based on clients' ever-changing needs, resources, and budget availability
Review and approve all incoming invoices to ensure they adhere to the budget and are within policy
Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Initiated ongoing professional development opportunities for team members to stay current with industry trends and best practices. Promoting a positive work environment by mentoring and supporting team members in their professional development.
Manager
Du North Designs Ltd.
06.2014 - 12.2018
Managed all aspects of business and project development from initial sourcing through to strategic and fiscal planning and delivery;
Supervised up to 15 staff daily through relationship building, guidance, teachable moments, accountability agreements, strong communication, and performance reviews
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Improve the organization's effectiveness and efficiency by adopting new technology and implementing change as required
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Commercialized and launched a retail brand available through independent distributors, online, and storefronts;
Leveraged consulting expertise to increase market share, manage growth, source alternative sources of funding & increase staff productivity;
Used digital marketing strategies, including social media, Google, online advertising, SEO, and other inbound and outbound digital marketing strategies
Identify value streams and implement strategies to optimize undervalued streams
Continued use of insights and analytics to monitor business performance and ensure that resources allocated are being maximized upon or revisited if no longer beneficial
Ensure all business operations align with applicable legislation, including employment standards code, Personal Information Protection and Electronic Documents Act, Human Rights Act, and Business Corporations Act
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Caseworker
Government of Alberta
09.2018 - 12.2018
Complete intake and assessment of reports and concerns
Critically analyze all contributing factors to ascertain the best needs of the client
Make diplomatic recommendations on actions needed to address child protection through critical thinking, viewing situations from multiple lenses, removing previous bias, and using facts to ground decision-making in legislation
Prepare reports, applications, and documents for court
Attend court and required processes (application, trial) to speak to information filed through counsel and on the witness stand
Legal Service Officer
Legal Aid Alberta
04.2012 - 08.2014
Provide services to clients who have criminal, family, civil, and immigration issues;
Help clients navigate the legal system and understand relevant legislation and law
Manage client files from assessment of the client's legal and social needs through the delivery of legal services;
Complete social evaluations to make and receive referrals to and from other legal aid offices and external agencies
Provide determination of assistance that would benefit the client in their particular life circumstance
Caseworker
Métis Settlements Child and Family Services
09.2010 - 04.2012
Complete intake and assessment of reports and concerns regarding children who may require protective services;
Make recommendations on actions needed to address child protection concerns based on assessments and through compilation of information
Case manage Supervision Orders, Family Enhancement Agreements, Permanent Guardianship Orders, and Temporary Guardianship Orders with assistance from the supervisor
Develop service plans for children and their families
Prepare reports, applications, and documents for court
Complete safety and detailed assessments of client files as well as ongoing case assessments
Unit Clerk II
Peace Country Health
01.2007 - 07.2009
Transcribe medical orders and prescriptions from physicians
Admit patients
Planned, organized, scheduled, implemented, and evaluated activities in Acute Care and Emergency hospital departments
Recreation Therapy Assistant
Peace Country Health
01.2006 - 01.2007
Implement and evaluate therapeutic recreation services by practice standards in a45-bed long-term care facility
Observe, treat, and assist with care plans and documentation
Assist with the design and delivery of goal-oriented therapeutic recreation services and programs related to individual leisure functioning
Provide program direction, support, and supervision to volunteers and summer students
Document and chart for patients related to recreation therapy
Maintain budget for recreation therapy expenditures
Education
Social Work -
Norquest College
Edmonton, None
05-2010
Skills
Teamwork and collaboration
Time management
Flexible and adaptable
Dependable and responsible
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Multitasking Abilities
Problem-solving
Friendly, positive attitude
Languages
English
Native or Bilingual
French
Limited Working
Certification
Alberta Government Core Training for Child Intervention (August 2019)
Emergency Medical Responder (October 2005) Canadian College of EMS
ASIST Suicide Prevention (2019)
Signs of Safety Advanced Safety Planning (2019)
Standard First Aid (2022)
Working With Indigenous Children Families and Communities (2020)
Trauma Informed-Care in Indigenous Communities (2023)
Train the Trainer: Not Just Naloxone- Harm Reduction and De-stigmatization in Indigenous Communities Workshop (2024)
Alberta Provincial Addiction Curricula and Experiential Skill Training (2024)
Suicide Prevention, Risk Assessment and Management (2024)
Non-violent Crisis Intervention (202
Timeline
Addictions Counsellor III (Indigenous Travel Team)
Recovery Alberta
09.2023 - Current
Wellness Coach/Counsellor
High Prairie School Division
08.2022 - 07.2023
Casework Supervisor
Government of Alberta, Children's Services
11.2018 - 07.2022
Caseworker
Government of Alberta
09.2018 - 12.2018
Workshop Facilitator
Independent Contractor
06.2015 - 06.2024
Manager
Du North Designs Ltd.
06.2014 - 12.2018
Legal Service Officer
Legal Aid Alberta
04.2012 - 08.2014
Caseworker
Métis Settlements Child and Family Services
09.2010 - 04.2012
Unit Clerk II
Peace Country Health
01.2007 - 07.2009
Recreation Therapy Assistant
Peace Country Health
01.2006 - 01.2007
Alberta Government Core Training for Child Intervention (August 2019)
Emergency Medical Responder (October 2005) Canadian College of EMS
ASIST Suicide Prevention (2019)
Signs of Safety Advanced Safety Planning (2019)
Standard First Aid (2022)
Working With Indigenous Children Families and Communities (2020)
Trauma Informed-Care in Indigenous Communities (2023)
Train the Trainer: Not Just Naloxone- Harm Reduction and De-stigmatization in Indigenous Communities Workshop (2024)
Alberta Provincial Addiction Curricula and Experiential Skill Training (2024)
Suicide Prevention, Risk Assessment and Management (2024)
Non-violent Crisis Intervention (202
Social Work -
Norquest College
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