KRYSTEN GILLARD
Cornwall,ON
Summary
Performance-oriented Leader offering exceptional record of achievement over 17 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
National Sales Manager
Orbit Insurance Services
09.2019 - Current
- Promoted internaly from broker to supervisor then national sales manager.
- Ensuring efficient and effective operation of the National Group Home & Auto Sales department
- Driving top line growth by developing KPI's, effective sales strategies and lean work processes
- Supporting strategic initiatives and ongoing integration projects as our organization is heavily focused on M&A. 8 brokerage purchases in 3 years.
- Analyzing key metrics to provide feedback to internal/external stakeholders
- Working in partnership with marketing to drive lead generation.
- Leading through organizational change
PAYMENT SERVICES OFFICER
Service Canada
01.2018 - 09.2019
- Working in the CPP/OAS call center providing timely and accurate information to citizens & pensioners.
- Exceeded average handle time of 8 mins, handled 40+ calls per day
- Consistently providing excellent client services surpassing expected standard.
- Super user support person during national launch of VOIP telephony change.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
PERSONAL LINES PRODUCER
ROZON INSURANCE BROKERS LTD
08.2013 - 01.2018
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Wrote 1 Million dollars GWP in first year while working as a hybrid broker with a 2 million dollar book.
- Driving sales results, consistently being the top producing broker
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements. Increasing revenues with endorsement additions.
- Spear headed group insurance program launch with Economical Insurance.
OFFICE MANAGER
STATE FARM INSURANCE
06.2007 - 08.2013
- Mentored & trained new staff on sales techniques, system use, office policies and claim handling
- Handled all complaints & file escalations
- Consistently exceeded sales goals
- Retained and ensured proper handling and care for 2000 existing client files
- Top producing Life & General Insurance agent
- Sales & service of auto, home and life insurance policies
Education
Bachelor of Arts - Police Foundations
St Lawrence College
Cornwall, ON04.2005
Skills
- Excellent communication skills (English/French)
- Sales Statistics Analysis
- KPI Creation
- Team Development
- Strategic Planning
- Creative Solutioning Expert
- Performance Improvement
Certification
CAIB I, II, IIII
RIBO
LLQP
Timeline
National Sales Manager
Orbit Insurance Services
09.2019 - Current
PAYMENT SERVICES OFFICER
Service Canada
01.2018 - 09.2019
PERSONAL LINES PRODUCER
ROZON INSURANCE BROKERS LTD
08.2013 - 01.2018
OFFICE MANAGER
STATE FARM INSURANCE
06.2007 - 08.2013
Bachelor of Arts - Police Foundations
St Lawrence College
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