Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal-Lynne Moreau

Cobden,ON

Summary

I have maintained my customer care skills with varying virtual positions over the years, in addition to acquiring relevant community knowledge through my recent life circumstances, that I otherwise would not have had the opportunity to develop, without the life events I've experienced during this hiatus. I am a dynamic professional, equipped with strategic thinking, strong problem solving abilities, willingness to learn, and excellent communication skills. Being detail-oriented and adept at multitasking, allows me to consistently deliver high-quality results under tight deadlines to provide impactful solutions and customer relationship management. I have a strong tendency to seek out ways for improvement, both personal and professional, and I am eager and ready to tackle new challenges with dedication and enthusiasm.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales and Marketing Assistant

Bear & Roo Clothing Co.
01.2018 - 09.2023
  • Established and enhanced client relationships through regular communication, active listening and problem solving.
  • Addressing concerns, and providing prompt solutions through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Virtual Assistant

Bear & Roo Clothing Co.
01.2018 - 09.2023
  • Managed multiple priorities effectively, unsupervised and within tight deadlines, while remaining detail-oriented throughout each task to ensure client deliverables were met.
  • Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
  • Conferred with customers by telephone, chat or email to provide relevant information.

Administrative Assistant

Canadian Nuclear Laboratories
10.2006 - 09.2016
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency, while fostering professional relationships among colleagues.
  • Identified potential areas of improvement proactively and implemented innovative solutions, exceeding project expectations, leading to a more streamlined process and increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions while maintaining effective lines of communication.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems, always with discretion and tact.

Education

Bachelor of Arts - Psychology

University of Ottawa
Ottawa, ON

Diploma - Business

Algonquin College
Ottawa, ON

Skills

  • Complaint handling
  • Conflict resolution
  • Effective negotiation
  • Problem-solving
  • Self starter
  • Attention to detail
  • Multitasking
  • Time management
  • Recordkeeping and file management
  • Personable and approachable
  • Intermediate / advanced computer proficiency
  • Bilingual {french/english}

Certification

DAVE UNRAU

Chief Administrator Officer at the City of Pembroke

613-602-7799


JEN O'ROURKE

Owner / Operator at Bear & Roo Clothing Co.

306-434-6554

Timeline

Sales and Marketing Assistant

Bear & Roo Clothing Co.
01.2018 - 09.2023

Virtual Assistant

Bear & Roo Clothing Co.
01.2018 - 09.2023

Administrative Assistant

Canadian Nuclear Laboratories
10.2006 - 09.2016

Bachelor of Arts - Psychology

University of Ottawa

Diploma - Business

Algonquin College

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Krystal-Lynne Moreau