Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Wallace

Yorba Linda

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Office Manager

OrangeTwist Medical Spa
09.2024 - Current
  • Managed a team of eight providers (nurses and estheticians) to ensure smooth day to day operations, client satisfaction, daily sales, and medical scopes of work being maintained and followed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and providers.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw office inventory activities by ordering and maintaining shipment receiving.

General Manager

24 Hour Fitness
04.2014 - 09.2024
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Front Office Coordinator

Vaughn G. Stewart, DDS
01.2010 - 09.2016
  • Monitored office supplies by checking inventory and placing orders.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Aided colleagues, doctors, and patients through regular communication and assistance.

Sales Associate

Victoria Secret
09.2011 - 03.2013
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Esperanza High School
Anaheim, CA

Associate of Arts -

Fullerton College
Fullerton, CA

Skills

  • Bookkeeping
  • Business administration
  • Office administration
  • Banking operations
  • Workflow planning
  • Payroll processing
  • Financial reporting

Timeline

Office Manager

OrangeTwist Medical Spa
09.2024 - Current

General Manager

24 Hour Fitness
04.2014 - 09.2024

Sales Associate

Victoria Secret
09.2011 - 03.2013

Front Office Coordinator

Vaughn G. Stewart, DDS
01.2010 - 09.2016

High School Diploma -

Esperanza High School

Associate of Arts -

Fullerton College

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Krystal Wallace