Krystal Towns

• Lead strategic talent acquisition initiatives, driving the recruitment of high-performing teams across diverse industries to align with organizational goals and culture.
• Act as a trusted business partner, supporting sensitive situations such as employee terminations, workplace investigations, and conflict resolution, ensuring compliance with policies, and upholding organizational integrity.
• Partner with senior leaders to design and implement innovative talent strategies that enhance workforce planning, succession pipelines, and employer branding.
• Develop and execute data-driven recruitment plans, leveraging market insights and analytics to optimize candidate sourcing, engagement, and selection processes.
• Champion diversity, equity, and inclusion in hiring practices to foster an equitable workplace and attract top talent from diverse backgrounds.

• Built, led, and supported a high-performing team of Talent Attraction Specialists to identify and secure top talent for a dynamic organization of over 2,300 employees.
• Developed and executed comprehensive attraction strategies, leveraging industry best practices, and innovative tools to enhance talent pipelines and strengthen bench strength.
• Implemented leading-edge solutions, including assessment tools, recruiting technologies, and social media platforms, to drive cost-effective, and impactful hiring processes.
• Oversaw the full-cycle recruitment process for all roles, including highly sought-after and niche, hard-to-fill positions, providing hands-on support as needed.
• Acted as a Subject Matter Expert (SME) for Workday system updates, ensuring efficient functionality and alignment with organizational needs.
• Designed and implemented streamlined onboarding processes, enabling new hires to seamlessly integrate into company policies, procedures, and culture

• Lead end to end recruitment process for all salaried corporate positions. Educate hiring managers on recruitment initiatives. Source candidates through various channels engage in screening and interviewing. Facilitate employment recommendations based on information obtained through behavioural interviewing, reference checks and other background checks.
• SME for all Workday recruitment projects. Maintain systems training, programs, procedures and develop and analyze reports on recruitment activities and metrics.
• Leads execution and maintenance for Talent Attraction policies and programs ie: employee referral program, candidate travel process/policy, background screening etc.

P&C Advisor and Team Leader: Nov 2012 - June 2017
Retention Specialist: May 2010 - Nov 2012
Learning and Delivery Specialist: Aug 2007-May 2010
Senior Underwriter: May 2004- Aug 2007
Senior Licensed Insurance Advisor: May 2002-May 2004