Krystal Scherling
Victoria,British Columbia
Summary
I am a highly motivated and positive person with a variety of interpersonal and employment skills. I am experienced in both retail and customer service, as well as having had some management experience in the past. I am always eager to learn and bring a level of dedication to everything that I do.
Overview
6
6
years of professional experience
Work History
Supervisor
Bosley's By Pet Valu
Admirals Walk, Victoria, B.C.
04.2023 - 03.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Achieved results by working with staff to meet established targets.
Veterinary Assistant
McKenzie Veterinary Clinic
Victoria, BC
11.2021 - 04.2023
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
Cashier/Customer Service Representative
Save On Foods
Victoria, BC
01.2018 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Built relationships with customers to encourage repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Veterinary Assistant
Sprott Shaw College
Victoria, BC06.2022
High School Diploma -
Edward Milne Community School
Sooke, BC06.2018
Skills
- Professionalism
- Multitasking
- Relationship Building
- Adaptability and Flexibility
- Excellent Communication
- Time Management
- Attention to Detail
- Organizational Skills
- Task Prioritization
- Self Motivation
- Reliability
Timeline
Supervisor
Bosley's By Pet Valu
04.2023 - 03.2024
Veterinary Assistant
McKenzie Veterinary Clinic
11.2021 - 04.2023
Cashier/Customer Service Representative
Save On Foods
01.2018 - 12.2019
Diploma - Veterinary Assistant
Sprott Shaw College
High School Diploma -
Edward Milne Community School