Krystal Salonia
Stouffville
Summary
Detail-oriented healthcare professional with expertise in patient care coordination and clinic operations. Skilled at leading teams, optimizing schedules, and improving workflow efficiency. Strong communicator and problem-solver, adept at prioritizing tasks in fast-paced environments. Committed to delivering high-quality support to patients and healthcare teams while ensuring smooth operational processes.
Overview
14
14
years of professional experience
Work History
Senior Patient Care Coordinator
The Physio Spot
12.2024 - Current
- Scheduling patients into the physiotherapy calendar, optimizing appointment flow and reducing wait times.
- Conducting daily follow-up calls with patients to book future appointments and support continuity of care.
- Onboarding new patients for initial assessments, ensuring accurate intake information and completion of consent forms prior to treatment.
- Responding to phone calls and patient inquiries, providing clear and professional information about clinic services and treatment options.
- Collaborating with physicians on treatment plans to ensure quality of care; encouraging patients to schedule recommended follow-up appointments before leaving the clinic.
- Submitting insurance claims on behalf of patients, consulting with insurance providers to confirm coverage, secure approvals, and minimize out-of-pocket costs.
- Verifying insurance benefits and managing direct billing reconciliations to ensure accuracy and timely resolution.
- Maintaining patient confidentiality and compliance with PHIPA regulations in all documentation and communications.
- Training and mentoring junior staff, fostering a positive, collaborative, and team-oriented work environment.
- Developing educational and training materials to support employee growth and role-specific success.
- Assisting with staff performance evaluations and providing coaching to improve efficiency and service delivery.
- Managing staff scheduling to ensure adequate coverage and balanced workloads.
- Assessing departmental workflows to identify inefficiencies and implementing process improvements.
- Contributing to the development and refinement of departmental policies, procedures, and standards to strengthen patient care coordination.
- Designing and implementing new systems within Cliniko (EMR) to improve documentation accuracy and streamline access to patient information.
- Overseeing ordering, inventory management, and supply maintenance to support smooth daily operations.
Independent Travel Consultant
The Travel Agent Next Door
08.2021 - 12.2024
- Assisting my clients with all of their travel planning needs to ensure a seamless and unforgettable experience.
- Collecting my clients' preferences, needs, and wants and matching them with the most suitable products within their budget.
- Addressing unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Maintaining accurate records and complying with PCI standards when it comes to processing and storing payments.
- Creating and issuing invoices to clients.
- Handling complaints, requesting refunds and making any other amendments to bookings in a timely and professional manner.
- Responsible for generating my own client base through marketing and social media efforts by creating engaging, informative and consistent media.
- Staying current within the travel industry by attending supplier webinars and obtaining further certification and credentials to better serve my clientele.
- Providing Manulife Travel Insurance to clients who reside in Ontario.
Aquatic Supervisor
Buckler Aquatics
09.2017 - 12.2019
- Evaluating and assessing swimmers’ strokes during shifts, ensuring compliance with legal requirements and Life Saving Society standards.
- Providing and discussing progress reports with parents/guardians, addressing both strengths and areas for improvement in their child’s strokes.
- Reacting calmly and professionally when clients express concerns about progress reports, and addressing frustrations to the best of my ability.
- Ensuring staff duties are carried out effectively and correctly while offering support and direction to team members on shift.
- Scheduling swimming lessons, maintaining accurate office records, and processing client payments.
- Reacting calmly and professionally during emergency situations, ensuring the safety of staff and students.
Instructor
Buckler Aquatics
10.2011 - 08.2017
- Organizing, planning, and implementing aquatic programs that contribute to the health, fitness, and safety of students.
- Instructing a variety of classes for ages six months to adults, including private lessons, group lessons, and tailored one-on-one lessons for students with special needs.
- Teaching Lifesaving and Red Cross Emergency First Aid courses, including Bronze Star, Medallion, and Cross.
- Ensuring safe work practices, complying with company guidelines and WHMIS health and safety standards.
Education
Diploma - Health Unit Coordinating
CIMT College
Scarborough, ON.01.2020
Diploma - Medical Office Administration
CIMT College
Scarborough, ON01-2020
Diploma - Tourism & Travel Services Management
Centennial College
Scarborough, ON.01.2018
Skills
- Healthcare management
- Medical terminology
- Schedule coordination
- Attention to detail
- Customer service
- Verbal and written communication
- Claims processing & reconciliation
Languages
English
Native or Bilingual
Timeline
Senior Patient Care Coordinator
The Physio Spot
12.2024 - Current
Independent Travel Consultant
The Travel Agent Next Door
08.2021 - 12.2024
Aquatic Supervisor
Buckler Aquatics
09.2017 - 12.2019
Instructor
Buckler Aquatics
10.2011 - 08.2017
Diploma - Health Unit Coordinating
CIMT College
Diploma - Medical Office Administration
CIMT College
Diploma - Tourism & Travel Services Management
Centennial College
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