Krystal Salonia
Stouffville
Summary
Detail-oriented healthcare professional with expertise in patient care coordination and clinic operations. Skilled at leading teams, optimizing schedules, and improving workflow efficiency. Strong communicator and problem-solver, adept at prioritizing tasks in fast-paced environments. Committed to delivering high-quality support to patients and healthcare teams while ensuring smooth operational processes.
Overview
14
14
years of professional experience
Work History
Senior Patient Care Coordinator
The Physio Spot
Stouffville, ON
12.2024 - Current
- Scheduling patients into the physiotherapy calendar, optimizing appointment flow and reducing wait times.
- Conducting daily follow-up calls with patients to book future appointments and support continuity of care.
- Onboarding new patients for initial assessments, ensuring accurate intake information and completion of consent forms prior to treatment.
- Responding to phone calls and patient inquiries, providing clear and professional information about clinic services and treatment options.
- Collaborating with physicians on treatment plans to ensure quality of care; encouraging patients to schedule recommended follow-up appointments before leaving the clinic.
- Submitting insurance claims on behalf of patients, consulting with insurance providers to confirm coverage, secure approvals, and minimize out-of-pocket costs.
- Verifying insurance benefits and managing direct billing reconciliations to ensure accuracy and timely resolution.
- Maintaining patient confidentiality and compliance with PHIPA regulations in all documentation and communications.
- Training and mentoring junior staff, fostering a positive, collaborative, and team-oriented work environment.
- Developing educational and training materials to support employee growth and role-specific success.
- Assisting with staff performance evaluations and providing coaching to improve efficiency and service delivery.
- Managing staff scheduling to ensure adequate coverage and balanced workloads.
- Assessing departmental workflows to identify inefficiencies and implementing process improvements.
- Contributing to the development and refinement of departmental policies, procedures, and standards to strengthen patient care coordination.
- Designing and implementing new systems within Cliniko (EMR) to improve documentation accuracy and streamline access to patient information.
- Overseeing ordering, inventory management, and supply maintenance to support smooth daily operations.
Independent Travel Consultant
The Travel Agent Next Door
Toronto, ON.
08.2021 - 12.2024
- Assisting my clients with all of their travel planning needs to ensure a seamless and unforgettable experience.
- Collecting my clients' preferences, needs, and wants and matching them with the most suitable products within their budget.
- Addressing unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Maintaining accurate records and complying with PCI standards when it comes to processing and storing payments.
- Creating and issuing invoices to clients.
- Handling complaints, requesting refunds and making any other amendments to bookings in a timely and professional manner.
- Responsible for generating my own client base through marketing and social media efforts by creating engaging, informative and consistent media.
- Staying current within the travel industry by attending supplier webinars and obtaining further certification and credentials to better serve my clientele.
- Providing Manulife Travel Insurance to clients who reside in Ontario.
Aquatic Supervisor
Buckler Aquatics
North York, ON.
09.2017 - 12.2019
- Evaluating and assessing swimmers’ strokes during shifts, ensuring compliance with legal requirements and Life Saving Society standards.
- Providing and discussing progress reports with parents/guardians, addressing both strengths and areas for improvement in their child’s strokes.
- Reacting calmly and professionally when clients express concerns about progress reports, and addressing frustrations to the best of my ability.
- Ensuring staff duties are carried out effectively and correctly while offering support and direction to team members on shift.
- Scheduling swimming lessons, maintaining accurate office records, and processing client payments.
- Reacting calmly and professionally during emergency situations, ensuring the safety of staff and students.
Instructor
Buckler Aquatics
North York, ON.
10.2011 - 08.2017
- Organizing, planning, and implementing aquatic programs that contribute to the health, fitness, and safety of students.
- Instructing a variety of classes for ages six months to adults, including private lessons, group lessons, and tailored one-on-one lessons for students with special needs.
- Teaching Lifesaving and Red Cross Emergency First Aid courses, including Bronze Star, Medallion, and Cross.
- Ensuring safe work practices, complying with company guidelines and WHMIS health and safety standards.
Education
Diploma - Health Unit Coordinating
CIMT College
Scarborough, ON.01.2020
Diploma - Medical Office Administration
CIMT College
Scarborough, ON01-2020
Diploma - Tourism & Travel Services Management
Centennial College
Scarborough, ON.01.2018
Skills
- Healthcare management
- Medical terminology
- Schedule coordination
- Attention to detail
- Customer service
- Verbal and written communication
- Claims processing & reconciliation
Languages
English
Native or Bilingual
Timeline
Senior Patient Care Coordinator
The Physio Spot
12.2024 - Current
Independent Travel Consultant
The Travel Agent Next Door
08.2021 - 12.2024
Aquatic Supervisor
Buckler Aquatics
09.2017 - 12.2019
Instructor
Buckler Aquatics
10.2011 - 08.2017
Diploma - Health Unit Coordinating
CIMT College
Diploma - Medical Office Administration
CIMT College
Diploma - Tourism & Travel Services Management
Centennial College