Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Krystal Plummer

Minesing,ON

Summary

Experienced and personable bartender with over 6 years in the customer service industry, including 4+ years behind the bar. Skilled in creating memorable guest experiences, crafting innovative cocktails, and managing bar operations. Energetic team player with a strong work ethic, excellent communication skills, and a proven ability to boost sales and customer retention. interpersonal and communication skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Rogers Communication (RPP department)
04.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Bartender/Waitress

The Keg Steakhouse + Bar
07.2022 - 08.2023
  • Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed beverages.
  • Kept the bar area safe, clean, and well-stocked throughout each working shift.
  • Rang up customers on the SQUIRREL POS system and the accompanying credit card reader.
  • Performed daily inventory audits and weekly product and supply orders.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender/ General Manager

Oakside Bar & Lounge
07.2021 - 01.2023
  • Reorganized the bar station which resulted in a 30% increase in overall efficiency
  • Introduced a unique mix of new cocktail on the menu which led to a 12% increase in sales in the first 3 months
  • Proved to be a good team-player with the management team by providing innovative solutions, introducing new concepts, actively negotiating and resolving differences and employed a constructive criticism approach.
  • Improved customer bae by engaging in a friendly chat with customers which ensured a base of recurring persons.
  • Beer and liquor inventory counts on nightly basis
  • Positive attitude
  • Computer literacy

Server

Pickle Barrel
05.2021 - 06.2021
  • Prepared beverages and expedited food orders
  • Collected payment from customers
  • Presented guest with menu and explained the special cuisines severed
  • Experience in P.O.S

Customer Service Representative and Server

Sunset Grill
09.2017 - 06.2018
  • Offered information on new menu items, seasonal and daily specials, and pairings
  • Adhered to all safety, sanitization, and food handling guidelines and regulations
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
  • Greet customers when they arrived on there exiting

Sales Associate

Sirens
02.2016 - 01.2017
  • Located hard to find items for customers, checking sister stores and other businesses to satisfy unique needs.
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Helped customers navigate store, complete sales and process returns
  • Loyalty program promotion

Skills

  • Guest engagement
  • Professional attitude towards quality of work
  • Take direction and follow through to completion
  • Excellent computer skills with proficiency in microsoft applications
  • Excellent communication and interpersonal skills
  • Able to handle customers complaints inquiries and request
  • Detail-oriented
  • Phone and online skills
  • Stress management
  • Persuasion
  • Organizational skills
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Accomplishments

  • Boosted bar revenue by 5% through unique cocktail innovations.
  • Developed strong relationships with regular patrons through exceptional service.
  • Recognized for team leadership and problem-solving under pressure.
  • Increased productivity 20% by implementing several process improvements.

Timeline

Customer Service Representative

Rogers Communication (RPP department)
04.2023 - 01.2024

Bartender/Waitress

The Keg Steakhouse + Bar
07.2022 - 08.2023

Bartender/ General Manager

Oakside Bar & Lounge
07.2021 - 01.2023

Server

Pickle Barrel
05.2021 - 06.2021

Customer Service Representative and Server

Sunset Grill
09.2017 - 06.2018

Sales Associate

Sirens
02.2016 - 01.2017

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Krystal Plummer