Krystal Pearson
Los Angeles
Summary
Results-oriented Customer Service Agent with a passion for delivering outstanding support. Experienced in overseeing a high volume of wholesale accounts, ensuring seamless interactions and fostering positive relationships with a proven 97% satisfaction rating. Skilled in utilizing Zendesk CRM tools to streamline processes and enhance customer interactions. Committed to providing exceptional service and contributing to a positive customer experience.
Overview
5
5
years of professional experience
Work History
Account Coordinator
BURST Oral Care
05.2023 - 01.2024
- Responsible for the onboarding of hundreds of professional accounts by verifying personal details, approving applications, and processing sample orders.
- Solely responsible for handling all inbound customer service inquiries from wholesale accounts via email and phone.
- Managed end-to-end processes for bulk wholesale orders, including taking orders from vendors over the phone, coordinating with the warehouse for timely shipment, and ensuring follow-up on deliveries.
- Supported the entire team of field sales representatives via phone, email, and Zendesk CRM communications.
- Collaborated with the tech department to perform QA testing for the website and for the iOS and Android mobile apps.
Customer Service Team Lead
BURST Oral Care
12.2020 - 05.2023
- Assisted a high volume of customer inquiries via email, phone, and live chat.
- Responsible for modifying account information, placing orders, and providing extensive product knowledge.
- Maintained a 97% customer satisfaction rating and consistently handled over 100 tickets per day.
- Collaborated with management to train customer service agents in servicing professional vendor accounts.
Licensed Esthetician
Heyday Skincare
03.2019 - 03.2020
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Supported marketing efforts by participating in local community events as a brand ambassador for the spa''s services and products.
- Enhanced spa revenue by upselling products and services during client consultations.
Education
Bachelor of Arts - English Literature
California Polytechnic State University - Pomona
Pomona04.2015
Associate of Science - Master Aesthetician
Citrus College
Glendora, CA07.2018
Associate of Arts - English Language And Literature
Citrus College
Glendora, CA06.2012
Skills
- Customer Service
- Account Servicing
- Vendor Relations
- Team Training
- Order Processing
- Product Knowledge
- Zendesk
- Shopify
Timeline
Account Coordinator
BURST Oral Care
05.2023 - 01.2024
Customer Service Team Lead
BURST Oral Care
12.2020 - 05.2023
Licensed Esthetician
Heyday Skincare
03.2019 - 03.2020
Bachelor of Arts - English Literature
California Polytechnic State University - Pomona
Associate of Science - Master Aesthetician
Citrus College
Associate of Arts - English Language And Literature
Citrus College
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