Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Pate

Krystal Pate

Carlsbad,CA

Summary

I’ve lived in the North County San Diego area for a total of 9 years with a 3-year break in Oregon. I’m originally from Utah but have really fallen in love with coastal life. I’ve had a variety of jobs over the years, but the most fulfilling one has been being a mom of two kids. I have learned so much through that experience and have developed so many skills I never thought I would before becoming a parent. Over the past decade my partner and I have also run multiple small businesses. I am a great listener and love the process of learning something new. I am really passionate about customer service, and I believe that great customer service is creating an experience for the consumer that uplifts them and where they feel like their needs are being met fully, as well as being anticipated, and they want to return multiple times for the experience they received.

Overview

15
15
years of professional experience

Work History

Homeschool Teacher

Self-employed
08.2023 - 06.2025
  • Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
  • Led and coordinated educational activities to develop students' physical, emotional and social growth.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.

Receptionist

Bend Center for Integrative Health & Wellness
12.2022 - 08.2023


  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Tracked important information in spreadsheets.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Assisted with medical coding and billing tasks.

Barista

Thump Coffee
03.2023 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive, welcoming environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prepared specialty drinks from the menu as well as adapting drinks to customer preference.
  • Maintained regular and consistent attendance and punctuality.

Career Sabbatical To Raise Children

Self-employed
06.2014 - 12.2022
  • I was able to freelance during this time with various companies. I did an Instagram internship helping to organize and plan small ticketed events for a parenting magazine as well as posting and managing social media accounts. Assisting in branding and marketing for companies as well.
  • Freelance in wedding styling, photoshoot styling, event styling, and wardrobe planning and budget.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.

Server

Karl Strauss Brewing Company
05.2013 - 06.2014
  • Responsibilities included: Extensive server training specific to Karl Strauss Brewery where classes are taken and a test is passed in order to become a server, knowledge of beer and the beer making process as well as pairings, menu memorization and quick thinking and problem solving.

Assistant Manager/Barista

Filler up Coffee Station
05.2010 - 03.2013
  • Responsibilities included: product ordering and inventory, supervising employee tasks, employee training and scheduling, marketing, cashiering, cooking/food prep, making specialty coffee drinks.

Assistant Front Desk Manager

Zermatt Resort
03.2010 - 11.2011
  • Welcomed guests and focused on providing positive lodging experience.
  • Worked with housekeeping team to resolve issues or questions.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Education

Generals

Utah Valley University
Utah

High School -

Wasatch High School
Utah
05.2009

Skills

  • Many years of customer service experience, Insurance Billing/Receptionist work, Computer/email/spreadsheets experience, Front desk hotel experience, Barista experience, Restaurant/Server experience and skills
  • I planned and executed a fundraising event for my children's school which included designing and coordinating with a local company for t-shirts & sweatshirts to sell, coming up with a budget for decorations, materials needed, food, etc acquiring sponsors for biddable items, hiring vendors, and getting volunteers to help with the event

Timeline

Homeschool Teacher

Self-employed
08.2023 - 06.2025

Barista

Thump Coffee
03.2023 - 08.2023

Receptionist

Bend Center for Integrative Health & Wellness
12.2022 - 08.2023

Career Sabbatical To Raise Children

Self-employed
06.2014 - 12.2022

Server

Karl Strauss Brewing Company
05.2013 - 06.2014

Assistant Manager/Barista

Filler up Coffee Station
05.2010 - 03.2013

Assistant Front Desk Manager

Zermatt Resort
03.2010 - 11.2011

Generals

Utah Valley University

High School -

Wasatch High School

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Krystal Pate