Krystal Osmond
Waterloo,ON
Summary
Highly-motivated and successful retail sales manager with more than 12 years experience. Dedicated team member with desire to thrive. Strong work ethic, adaptability and exceptional interpersonal skills. Willing to take on new challenges and learn new skills to adapt to any business and situation.
Overview
14
14
years of professional experience
Work History
Sales Manager
Adventure Guide.Inc
Kitchener, ON
03.2020 - 12.2023
- Created and maintained sales environment to support the business objectives.
- Developed and implemented latest sales strategies to update product lines.
- Performed opening and closing duties involving cash float and deposit.
- Helped with training of inexperienced staff, along with new products in store.
- Collaborated with shipper and receiver, adding products to database and inventory.
- Entered customer information into database with accuracy and efficiency.
- Processed online sales in a timely manner.
Sales Associate
Adventure Guide Inc
Kitchener, ON
09.2011 - 02.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move items.
Sales Manager
RW & CO
Waterloo, ON
08.2009 - 09.2011
- Developed sales plans, goals, strategies and objectives to achieve team goals.
- Built and maintained relationships with staff and upper management to build a successful team.
- Trained new staff members on cash operation, stock room procedures and customer services.
- Managed schedules and reports.
Education
Continuing Education - English
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Detail-Oriented
- Problem Solving
- Shipping and Receiving Oversight
- Staff Training and Development
- Customer Service
- Time Management
- Decision Making
- Verbal and Written Communication
- Product Knowledge
- Excellent Communication Skills
- Effective Retail Sales Manager
- Compelling Leadership Skills
Volunteer Work
Volunteered in a kindergarten classroom preparing work stations and assisted in teaching basic skills. Accompanied teachers and students on field trips as a group leader. Read to and with the students to assess current reading level.
Interests
- Reading and writing.
- Being outdoors, walking, hiking, and camping.
- Listening to music and books.
- Learning new skills and hobbies.
Timeline
Sales Manager
Adventure Guide.Inc
03.2020 - 12.2023
Sales Associate
Adventure Guide Inc
09.2011 - 02.2020
Sales Manager
RW & CO
08.2009 - 09.2011
Continuing Education - English
Conestoga College Institute of Technology And Advanced Learning
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