KRYSTAL MURILLO
Murrieta
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Cannon Management
Murrieta, CA
04.2022 - Current
- Managed tenant relations to enhance satisfaction and retention
- Assisted in preparing annual budgets, analyzing financial reports for effective decision-making.
- Implemented marketing strategies to increase occupancy rates and attract prospective tenants.
- Oversaw leasing processes, ensuring accurate documentation and adherence to policies.
- Conducted regular property inspections, identifying areas for improvement and risk mitigation.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Planned special events such as lotteries, dedications and project tours.
- Communicated effectively with owners, residents, and on-site associates.
Assistant Property Manager
JRK Residential Group
11.2016 - 04.2022
- As the assistant property manager I assisted in the financial aspect for a community of over 430 units.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Completed annual rent calculations using housing database software.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Trained new staff on operational procedures, fostering a collaborative team environment.
Education
Diploma -
Lakeside Highschool
06-2010
Skills
- Bilingual; English and Spanish
- Entrata, On-site, Yardi, AMSI, OSMX software
- Fair housing regulations
- Tenant relations
- Leasing and sales
- Unit inspection
- Rent Collection
- Property inspections
- Marketing and advertising
- Strong communication skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Cannon Management
04.2022 - Current
Assistant Property Manager
JRK Residential Group
11.2016 - 04.2022
Diploma -
Lakeside Highschool