Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KRYSTAL MCGRAW

Summary

Dynamic Account Manager with extensive expertise in building partnerships, retaining key accounts, and optimizing profit channels. Proven leader skilled in expanding professional networks, influencing decision-makers, and devising successful strategies. A collaborative and strategic team leader with a strong background in customer relationship management, dedicated to driving growth and delivering exceptional results.

Overview

10
10
years of professional experience

Work History

Account Manager, International Accounts

Obkio
02.2022 - Current
  • Built and strengthened long-lasting client relationships
  • Educated clients on network performance monitoring software and updated account information to maintain high standards of client service.
  • Meet and exceed sales quotas.
  • Liaised between account holders and various departments.
  • Prospecting/Cold calling to book 10 meetings per week.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs

Account Manager

Fibrenoire
09.2016 - 02.2022
  • Provides an exceptional level of service to each customer by addressing concerns and providing answers/solutions
  • Participate and improve internal brand promotions
  • Learn and recognize triggers based on customer behavior and engage with customers who request to end or downgrade service
  • Meet or exceed the monthly quota established by the Account Management
  • Develop and maintain a long-term relationship based on trust with customers
  • Participate in operational planning processes
  • Ensure that all tasks, deadlines and milestones of all customers are met.
  • Make sure you have an in-depth knowledge of the issues and customer requirements.

Sales Coordinator

Fibrenoire
09.2015 - 09.2016
  • Provide assistance to account managers
  • Participate in sales team meetings to initiate projects
  • Coordinate participation in specialized conferences and support account managers in certain events
  • Prepare monthly reports and sales performance indicators
  • Participate in training of new employees
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Accountant Clerk

Fibrenoire
09.2014 - 09.2015
  • Provide accounting and administrative support to accounting department
  • Accurately type, prepare and maintain documents and accounting records
  • Prepare bank deposits, entries in general ledger and statements
  • Reconcile accounts in timely manner
  • Enter key data from financial transactions into database on daily basis
  • Find, track and restore accounting or documentation issue and discrepancies
  • Function in accordance with established standards, procedures and applicable laws

Education

AEC - Finance

Collège CDI
09.2014

Skills

  • Salesforces, Netsuite, Hubspot
  • Strategic Account Planning
  • SaaS
  • Telecommunication
  • Revenue Growth
  • Account development
  • Customer Relationships
  • Teamwork and Collaboration
  • Effective communication,
  • Account Management
  • Client Relations
  • Time management

Languages

French
Native or Bilingual
French
Native or Bilingual

Timeline

Account Manager, International Accounts

Obkio
02.2022 - Current

Account Manager

Fibrenoire
09.2016 - 02.2022

Sales Coordinator

Fibrenoire
09.2015 - 09.2016

Accountant Clerk

Fibrenoire
09.2014 - 09.2015

AEC - Finance

Collège CDI

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KRYSTAL MCGRAW