Krystal MacDonald
Surrey,BC
Summary
With over 25 years of customer service experience, I excel in team environments by providing friendly and efficient service to customers and colleagues. I possess exceptional abilities in record and information management, along with strong problem-solving skills. Renowned for my enthusiasm, focus, and determination, I am also recognized for my charismatic and courteous demeanor. Additionally, my dedication, loyalty, and adaptability have been crucial to my success.
Overview
24
24
years of professional experience
Work History
Produce Manager
Chalo! FreshCo
Newton, BC, Canada
05.2019 - Current
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Increased profitability by implementing optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Assisted customers with produce questions.
- Purchased produce following guidelines of marketing plan.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
Bakery/Deli Manager
Nesters Market
North Vancouver, BC, Canada
08.2015 - 05.2019
- Implemented cost-saving measures, optimizing resource allocation to maximize profitability.
- Evaluated vendor proposals based on quality, price point and reliability leading to well-informed purchasing decisions.
- Coordinated seasonal promotions by adjusting product displays according to holidays or special occasions.
- Resolved customer complaints professionally while taking steps to prevent similar issues in the future.
- Managed inventory levels effectively, reducing waste and ensuring consistent availability of fresh products.
- Managed budget planning process for the bakery/deli department, setting financial objectives aligned with company goals.
- Developed strong relationships with vendors, negotiating favorable pricing for bakery and deli supplies.
- Collaborated with other department managers to execute cross-promotional efforts, increasing overall store sales.
Assistant Bakery Manager
Marketplace IGA
Cloverdale, BC, Canada
11.2008 - 03.2015
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Collaborated with store management to create promotional events and seasonal displays for bakery products.
Sales Merchandiser
Consolidated Marketing Ltd
Surrey, BC, Canada
03.2006 - 11.2008
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
Office Assistant
Alex Barron Flooring Ltd
Richmond, BC, Canada
05.2004 - 03.2006
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Bakery and Deli Clerk
Marketplace IGA
Surrey, BC, Canada
09.2000 - 05.2004
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Skills
- Relationship Building
- Customer Service
- Scheduling
- Email Communication
- Cash Handling
- Document Management
- Payroll Processing
- Inventory Management
- Budget Management
Timeline
Produce Manager
Chalo! FreshCo
05.2019 - Current
Bakery/Deli Manager
Nesters Market
08.2015 - 05.2019
Assistant Bakery Manager
Marketplace IGA
11.2008 - 03.2015
Sales Merchandiser
Consolidated Marketing Ltd
03.2006 - 11.2008
Office Assistant
Alex Barron Flooring Ltd
05.2004 - 03.2006
Bakery and Deli Clerk
Marketplace IGA
09.2000 - 05.2004