Krystal Lam
Temple City
Summary
Dedicated volunteer and assistant manager with experience in community service and operational excellence. Skilled in relationship building, adaptability, and mentoring, consistently improving team dynamics and service delivery for enhanced community impact.
Overview
5
5
years of professional experience
Work History
Dog Sitter
Rover
07.2022 - Current
- Provided personalized care for dogs, ensuring safety and comfort during stays.
- Scheduled and managed daily activities for diverse canine breeds, promoting physical exercise.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
- Ensured dogs'' well-being by adhering to specific dietary restrictions and administering medications as required.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
- Fostered positive relationships with clients through consistent communication and quality service.
- Followed pet care instructions, dietary needs, and medication regimens.
- Communicated effectively with pet owners regarding care updates and concerns.
Assistant Manager
Panda Express
8640 Whittier Blvd Pico Rivera, CA 90660
04.2021 - Current
- Led team in achieving operational excellence and efficiency in service delivery.
- Developed strong working relationships with staff, creating a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented company policies, enhancing product knowledge and improving customer service skills.
- Mentored junior staff, fostering a culture of continuous improvement and personal development.
- Led initiatives to improve customer satisfaction scores through targeted feedback strategies.
- Collaborated with management on strategic planning efforts to drive business growth and profitability.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to create actionable insights for adjustments and opportunity areas.
Education
Bachelor of Science - Business Administration
Washington State University
Pullman, WA12-2025
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Community service
- Adaptability and dependability
- Relationship building
- Decision-making
- Leadership qualities
Languages
English
Native or Bilingual
Spanish
Limited Working
Chinese (Cantonese)
Professional Working
Timeline
Dog Sitter
Rover
07.2022 - Current
Assistant Manager
Panda Express
04.2021 - Current
Bachelor of Science - Business Administration
Washington State University