Krystal Kesson
Richmond,British Columbia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Director of Operations
Tads Productions
Richmond, British Columbia
11.2014 - 01.2022
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Approved regular payroll submissions for staff.
- Conferred with customers to address questions, problems and requests for services to allocate dispatch coverage during peak service times and during employee shortages.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Received new orders, prepared documentation and assigned personnel.
- Sent out drivers to assist callers based on locations, needs and worker availability.
- Accomplished multiple tasks within established timeframes.
- Helped customers every day with positive attitude, empathy and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and maintained relationships with customers and suppliers through account development.
- Signed up new customers, retrieved customer data, presented relevant information and cancelled services.
Cashier
Coast To Coast Videos
Vancouver, BC
03.2013 - 10.2015
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs at multiple locations.
- Helped customers complete purchases, locate items and explain inventory.
- Restocked and organized merchandise.
- Worked alone for 12 hr shifts without supervision.
- Watched for theft, filed reports on repeat offender customers and filed police reports when needed.
- Maintained professionalism and kept up in high volume customer environment while multitasking.
Education
Rosemount High School
Montréal, QC06.2001
Skills
- Management Training
- Responding to Difficult Customers
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Establishing and Maintaining Customer Relationships while building trust and loyalty
- Patient and Empathetic
- Answering Customer Questions
- Customer Account Management, data entry and maintenance
- Fluent in French
- Business Policies and Procedures
- Inventory Tracking and Management
- Efficient and Detail-Oriented
- Scripted calls
- Microsoft Office
Timeline
Director of Operations
Tads Productions
11.2014 - 01.2022
Cashier
Coast To Coast Videos
03.2013 - 10.2015
Rosemount High School
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