Krystal Jung
Toronto,Ontario
Summary
Skilled in analyzing and improving computer systems to enhance business operations. Experience includes identifying system requirements, designing solutions, and integrating software applications to optimize workflow and increase efficiency. Strengths encompass strong analytical skills, adept problem-solving abilities, and proficiency in developing user-friendly solutions. Contributed to significant improvements in system functionality and user satisfaction in previous roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NetSuite Analyst
SOLINK
Toronto, Canada
01.2025 - Current
- Manage the Advanced Revenue Management (ARM) and optimize transactions within NetSuite to ensure seamless financial and operational processes.
- Upgrade Integration with Zendesk, and HubSpot.
- Maintain and enhance system efficiency using Saved Searches, custom reports, and CSV imports.
- Support user acceptance testing (UAT) by troubleshooting issues, validating workflows, and ensuring data integrity.
- Perform financial reconciliations to ensure data accuracy and compliance with internal controls.
- Collaborate with cross-functional teams to improve system functionality and user experience.
- Assist in system enhancements, configuration changes, and process automation to drive operational efficiency.
NetSuite Administrator
DEBCO
Toronto, Canada
09.2024 - 12.2024
- Work with finance, operations, sales, and IT teams to enhance NetSuite functionality.
- Support month-end and year-end financial close processes by ensuring NetSuite data accuracy.
- Identify and resolve NetSuite performance and usability issues.
- Manage NetSuite configuration, customization, workflows, and user roles/permissions.
- Perform system updates, patches, and troubleshooting to maintain system performance.
- Develop and maintain dashboards, reports, and saved searches for business users.
- Ensure data integrity and security by managing user access and permissions.
- Communicate professionally with internal and external team members.
NetSuite Functional Consultant
ShearwaterAsia
Korea, South Korea
11.2019 - 04.2024
- Led and support full-cycle Oracle NetSuite ERP implementations, specializing in manufacturing and commercial industries; optimized core modules, including Procurement, Manufacturing (MRP, BOM, Work Orders, Productions Control), and Financials to align with client goals.
- Conducted comprehensive business process analysis to identify gaps between client requirements and NetSuite functionality, developing custom solutions to address unique business needs.
- Solely managed the Procure-to-Pay and Fixed Asset Management modules, ensuring efficient workflow and regulatory compliance.
- Oversaw master data collection, executed data imports, sandbox testing, and performed customizations to support seamless system adoption.
- Developed and delivered training materials (PPT, Word) and conducted end-user training sessions to facilitate smooth transition and user proficiency.
- Handled ongoing support, addressing troubleshooting and user queries, and ensured operational continuity during system updates.
- Collaborated with stakeholders to design and customize dashboards, reports, saved searches, and KPIs tailored to client requirements.
- Integrated third-party applications like Expensify and Celigo to extend NetSuite capabilities and streamline business operations.
- Created SuiteBundles and managed deployments from sandbox to production, supporting ERP troubleshooting, issue resolution, and continuous system optimization.
Billing Coordinator
Visionstream NZ Ltd
Auckland, New Zealand
05.2016 - 12.2018
- Process invoices, and follow up on payment claims.
- Allocate, and update the contractor's payments.
- Manage contractor's outstanding balance using account reconciliations.
- Investigate contractor's payment queries and resolve payment discrepancies.
- Review and negotiate the variation costs to be claimed.
- Maintain and update the supporting documents and records of contractors.
- Communicate with contractors via phone and email to encourage payment claims in accordance with deadlines.
- Communicate and cooperate with internal and external professionals.
- Coordinate internal reporting aligns with monthly invoicing.
- Ensuring that new team members are trained as per the contractual requirements from contractors.
Administration Officer
Tasman International Academies
Auckland, New Zealand
02.2014 - 02.2016
- Follow the policy of NZQA Code of Practice.
- Coordinates new student enrolments process.
- Manages Student's visa, and insurance.
- Record and update student details in Enrolpro software.
- Create and modify new student documents.
- Make daily reports to the Manager.
- Interview with students and provide student support services.
- Update and process of all student documents.
Education
Bachelor of Computer Engineering - Computer Engineering
National Institute of Lifelong Education
South Korea06.2023
Bachelor of Commerce - Accounting
University of Southern Queensland
New Zealand04.2016
High School Diploma -
FEU-Fern College
Phillippines04.2011
Skills
- Oracle NetSuite
- Saved searches
- Workflow optimization
- User training and support
- Business process analysis
- Financial management
- Advanced revenue management
- JavaScript
- SQL and databases
- Microsoft Office
Certification
- SuiteLife: Demo and Delivery, 2022, Oracle NetSuite
- IT Programming Course Completion, 2022, GOOTT Academy, JAVA, Python, Javascript, CSS, HTML, MYSQL
Languages
- English
- Korean
Languages
English
Professional
Korean
Professional
Timeline
NetSuite Analyst
SOLINK
01.2025 - Current
NetSuite Administrator
DEBCO
09.2024 - 12.2024
NetSuite Functional Consultant
ShearwaterAsia
11.2019 - 04.2024
Billing Coordinator
Visionstream NZ Ltd
05.2016 - 12.2018
Administration Officer
Tasman International Academies
02.2014 - 02.2016
Bachelor of Computer Engineering - Computer Engineering
National Institute of Lifelong Education
Bachelor of Commerce - Accounting
University of Southern Queensland
High School Diploma -
FEU-Fern College
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