Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Ingram

Merced

Summary

Dynamic professional with a proven track record at Merced Sun Star, excelling in team leadership and operational excellence. Known for enhancing customer satisfaction through effective communication and attention to detail. Skilled in route management and maintaining a clean driving record, fostering a positive work environment that drives collaboration and success.

Overview

27
27
years of professional experience

Work History

Delivery Driver

DoorDash
12.2019 - 12.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

District Manager

Merced Sun Star
04.2000 - 05.2020
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Assistant Manager

Ingrams Business Practices
01.1998 - 03.2000
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Representative

Pacific Bell Mobile Services
01.1997 - 09.1999
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Deaf Relay Operator

GC Services
01.1998 - 01.1999
  • Contributed to the team''s efficiency by consistently exceeding call handling targets and maintaining low error rates.
  • Demonstrated strong attention to detail while transcribing calls, ensuring that messages were accurately conveyed between parties without loss of context or meaning.
  • Proactively identified potential technical issues impacting call quality, liaising with IT support teams to address them before they impacted service delivery.
  • Demonstrated strong multitasking skills by managing multiple lines simultaneously for efficient call handling.

Education

Administration Of Justice -

Merced College
Merced, CA

GED -

Merced College
Merced, CA

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Map reading and navigation skills

Timeline

Delivery Driver

DoorDash
12.2019 - 12.2023

District Manager

Merced Sun Star
04.2000 - 05.2020

Assistant Manager

Ingrams Business Practices
01.1998 - 03.2000

Deaf Relay Operator

GC Services
01.1998 - 01.1999

Customer Service Representative

Pacific Bell Mobile Services
01.1997 - 09.1999

Administration Of Justice -

Merced College

GED -

Merced College

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Krystal Ingram