Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Krystal Hook

Barrie,ON

Summary

Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning and team leadership skills.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

TELUS Mobility
07.2008 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Medical Office Administrator

Canadian Career College
Barrie, ON
10.2024

Skills

  • Decision-Making
  • Data Entry Efficiency
  • Customer Service Excellence
  • Attention to Detail
  • Time Management Capabilities
  • Multitasking Prowess
  • Medical Transcription Experience
  • Problem Solving Competence
  • Strong Communication Skills

Languages

English

Timeline

Customer Service Representative

TELUS Mobility
07.2008 - 07.2023

Medical Office Administrator

Canadian Career College

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Krystal Hook