Krystal Hawkins
Dimond Springs
Summary
Dynamic and dedicated professional with extensive experience at Progress House Inc. Skilled in insurance verification and active listening, I excelled in enhancing client recovery through individualized treatment plans and effective crisis intervention. Recognized for fostering trust and collaboration, I consistently improved operational efficiency and maintained strict confidentiality in all interactions.
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Coordintor
Progress House Inc
06.2022 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
AOD Counselor
Progress House Inc
12.2020 - 06.2022
- Contributed to a positive treatment culture by modeling and promoting healthy boundaries, communication practices, and self-care strategies among staff members.
- Provided crisis intervention services when needed, ensuring the safety and well-being of clients during difficult moments.
- Supported clients in navigating legal or social service systems as necessary during their recovery process.
- Established rapport with clients from diverse backgrounds and varying levels of substance abuse severity, fostering trust and open communication essential for successful outcomes.
- Enhanced client recovery by developing and implementing individualized treatment plans tailored to their specific needs.
- Conducted group therapy sessions for clients, fostering a supportive environment conducive to recovery.
- Developed relapse prevention plans with clients, equipping them with tools to maintain sobriety post-treatment successfully.
- Maintained open communication with referral sources, providing regular updates on client progress and collaborating on potential adjustments to treatment plans.
- Educated clients on coping skills and strategies that promote long-term sobriety and success in recovery.
- Assisted clients in identifying and addressing factors contributing to substance abuse, empowering them to make positive changes in their lives.
- Administered assessments upon intake to determine appropriate levels of care for incoming clients accurately.
- Evaluated client progress regularly, adjusting treatment plans as necessary to maximize effectiveness.
- Improved client progress tracking by maintaining detailed case notes and records for each individual.
- Participated in ongoing professional development opportunities related to addiction counseling techniques and best practices, ensuring high-quality service provision at all times.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Supported aftercare planning for continued recovery after treatment.
AOD Admin
Progress House Inc
05.2019 - 12.2020
- Demonstrated strong personal responsibility and self-motivation in all tasks.
- Adapted quickly to new situations within fast-paced environments.
- Collaborated effectively in team settings while providing support and guidance.
- Assisted with daily operations, ensuring productivity across all team members.
- Managed time efficiently to meet all deadlines consistently.
- Monitored client medication schedules to ensure adherence and safety.
- Transported clients to appointments, enhancing access to care.
- Worked flexible hours, including nights, weekends, and holidays, to meet operational needs.
Volunteer AOD Support Staff
Progress House Inc
03.2019 - 05.2019
- Greeted visitors with professionalism, ensuring a positive first impression of organization.
- Monitored medication times for clients to ensure adherence to schedules.
- Answered telephone inquiries and directed callers to appropriate employees.
- Transported clients to appointments, enhancing access to services.
- Provided administrative support across departments, facilitating smooth organizational operations.
- Conducted property searches during client intake, ensuring thoroughness and compliance.
- Resolved customer inquiries with patience, fostering strong client relationships.
- Attended training sessions to remain informed on updated procedures and services.
Education
CADC II - AOD Counseling
Christian Institute
Auburn, CA01-2023
Skills
- Insurance verification
- Appointment scheduling
- Cross-cultural sensitivity
- Clinical documentation
- Confidentiality
- Multitasking and organization
- Phone and email etiquette
- Recordkeeping and documentation
- Employee supervision
- Time management
- Problem-solving skills
- Reliability
- Active listening
Certification
- CADC II, CCAPP - 1/21/2023
- Anger Management Specialist 9/23/2022
- Trauma InformedCare 5/19/2022
- Certified Life Skill Coach 10/5/2023
Timeline
Intake Coordintor
Progress House Inc
06.2022 - Current
AOD Counselor
Progress House Inc
12.2020 - 06.2022
AOD Admin
Progress House Inc
05.2019 - 12.2020
Volunteer AOD Support Staff
Progress House Inc
03.2019 - 05.2019
CADC II - AOD Counseling
Christian Institute
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