Krystal Duhamel
19-1950 Burtch Road, Kelowna,BC
Summary
Personable, attentive, and efficient customer service professional with exceptional communication skills. Self-motivated team player, adaptable to fast-paced, changing environment. Passion for expanding areas of expertise and taking on new challenges.
Overview
17
17
years of professional experience
Work History
Lending Operations Administrator
Coast Capital Savings Federal Credit Union
Surrey, BC
10.2021 - 12.2022
- Supported branches, other departments and law firms by delivering quality and professional customer service through incoming phone calls and emails
- Reviewed loan documents to ensure accuracy with thorough attention to detail
- Maintained positive working relationships with fellow staff and management
Mortgage Assistant
Verity Credit Union
Seattle, WA
09.2020 - 09.2021
- Assembled and compiled documents for loan closings
- Prepared and delivered loan approvals via email
- Efficiently placed orders for title reports, insurance binders and property appraisals
Member Service Representative
Verity Credit Union
Seattle, WA
01.2020 - 09.2020
- Provided exceptional customer service while performing daily banking transactions
- Built rapport with members by listening to their goals and offering the appropriate products and services
- Improved product knowledge on continuous basis to provide optimal service and achieve goals
Lending Operations Administrator
Coast Capital Savings Credit Union
Surrey, BC
08.2016 - 05.2019
- Effortlessly navigated the core banking system while checking work to ensure for accuracy
- Managed a high volume workload with excellent time management skills and prioritizing daily tasks
- Identified areas for process improvement to establish more efficient workflow
Member Service Representative
Coast Capital Savings Credit Union
Coquitlam, BC
08.2014 - 08.2016
- Offered exceptional customer service to differentiate and promote company brand by connecting with my members
- Presented and explained services and products to meet member needs
- Processed daily banking transactions including cash and cheque deposits
Project Coordinator
Eagle Ridge Mechanical Contracting
Port Coquitlam, BC
04.2008 - 02.2014
- Liaised with department and external leads to coordinate project document flow
- Sourced quotes for placement in project bids
- Built and maintained relationships with General Contractors, Sub-Trades and Suppliers
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
Member Service Agent
Beem Credit Union
Kelowna, British Columbia
02.2023 - Current
- Assisted members with inquiries and provided accurate information about services.
- Processed member transactions efficiently using customer service software.
- Resolved member complaints through effective communication and problem-solving skills.
Education
Diploma of Technology -
British Columbia Institute of Technology
Burnaby, BCMarketing Management Program -
Skills
- Proficient with Microsoft Office
- Helpful and Service-Oriented
- Multiple Priorities Management
- Verbal and Written Communication
- Attention to Detail
- Information Confidentiality
- Caring and Empathetic
- Building Rapport and Credibility
- Organized and Efficient
Interests
Connecting with people. Personal and professional growth and development. Health and wellness and outdoor enthusiast. Continuous learning.
Timeline
Member Service Agent
Beem Credit Union
02.2023 - Current
Lending Operations Administrator
Coast Capital Savings Federal Credit Union
10.2021 - 12.2022
Mortgage Assistant
Verity Credit Union
09.2020 - 09.2021
Member Service Representative
Verity Credit Union
01.2020 - 09.2020
Lending Operations Administrator
Coast Capital Savings Credit Union
08.2016 - 05.2019
Member Service Representative
Coast Capital Savings Credit Union
08.2014 - 08.2016
Project Coordinator
Eagle Ridge Mechanical Contracting
04.2008 - 02.2014
Diploma of Technology -
British Columbia Institute of Technology
Marketing Management Program -
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