KRYSTAL Diamond
West Hollywood
Summary
Results-oriented director of facilities and operations with expertise in managing school facilities, optimizing operational efficiency, and fostering vendor partnerships. Proficient in building maintenance, safety compliance, and project management. Acknowledged for effective leadership, clear communication, and dedication to creating safe and efficient environments.
Overview
8
8
years of professional experience
Work History
Director of Facilities and Operations
Detroit Achievement Academy
Detroit
2021.07 - Current
- Oversaw daily school operations, managing logistics, uniform distribution, lunch counts, and scheduling to enhance operational efficiency.
- Managed vendor relationships for facilities, custodial, landscaping, and maintenance services, ensuring compliance with contracts and maintenance of high standards.
- Coordinated building maintenance, repairs, and construction projects, ensuring safe and functional spaces for students and staff.
- Implemented safety and security protocols, including alarm systems, key systems, and emergency drill logs.
- Served as on-call contact for fire, security, and emergency monitoring.
- Directed building rental scheduling with community partners while ensuring cleanliness and readiness for school use.
- Supported staff and student needs by streamlining maintenance request systems and technology troubleshooting.
- Partnered with the COO and leadership team on long-term facilities planning and operational improvements.
Operations Manager
Detroit Achievement Academy
Detroit
2021.01 - 2024.08
Shift Lead / Key Holder
Douglas Cleaners
Birmingham
2021.09 - 2022.07
- Executed opening and closing procedures, ensuring smooth store operations and accountability.
- Maintained accurate financial protocols for daily cash transactions, safeguarding store assets.
- Delivered high-quality garment care while implementing security protocols, enhancing overall store safety.
- Enhanced garment pressing efficiency by reorganizing workflow, leading to noticeably quicker service times and improved customer satisfaction.
Overnight Customer Service Representative
Planet Fitness
Troy
2021.05 - 2021.10
- Delivered exceptional member experiences through personalized service, fostering a welcoming atmosphere and enhancing member retention.
- Delivered exceptional customer service through member greetings, facility tours, and membership assistance.
- Ensured cleanliness and organization of facility during overnight shifts, contributing to a positive environment for members.
Game Room Attendant (Team Two)
Chuck E. Cheese
Novi
2018.10 - 2019.02
- Managed inventory of tokens and tickets, ensuring availability for optimal guest satisfaction.
- Reported operational updates to management, facilitating informed decision-making.
- Trained staff on gaming equipment maintenance and repair.
Education
Associate of Science - PSYCHOLOGY
Oakland Community College
Bloomfield Hills, MI2026-05
Some College (No Degree) - Psychology
Eastern Michigan University
Ypsilanti, MISkills
- Facilities management
- Budget management
- Contract management
- Safety oversight
- Logistics coordination
- Facilities technology integration
- Risk management
- Leadership and team collaboration
- Stakeholder relations
- Problem-solving and critical thinking
Promotions
Promoted to Director of Facilities and Operations, 07/01/23, Led operational excellence initiatives to enhance school culture and efficiency., Managed key operational areas, ensuring compliance and improving data accuracy., Collaborated with social workers to address truancy and support student attendance., Implemented streamlined systems that improved staff productivity and accountability., Drove community engagement through school events, strengthening family partnerships.
Timeline
Shift Lead / Key Holder
Douglas Cleaners
2021.09 - 2022.07
Director of Facilities and Operations
Detroit Achievement Academy
2021.07 - Current
Overnight Customer Service Representative
Planet Fitness
2021.05 - 2021.10
Operations Manager
Detroit Achievement Academy
2021.01 - 2024.08
Game Room Attendant (Team Two)
Chuck E. Cheese
2018.10 - 2019.02
Associate of Science - PSYCHOLOGY
Oakland Community College
Some College (No Degree) - Psychology
Eastern Michigan University