Krystal Currie
Milton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Clinical Clerical Assistant
Trillium Health Partners - Credit Valley Hospital
Mississauga, ON
01.2024 - Current
- Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
- Build doctors clinics and schedules using EPIC
- Check emails and respond promptly
- Enters patient information and appointments into required databases, updates with appointment and other medical information
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, or in-person to provide information.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Clinical Clerical Assistant - Ambulatory Care
Trillium Health Partners - Credit Valley Hospital
Mississauga, ON
07.2023 - 01.2024
- Books outpatient new and follow up appointments, triaging referrals as appropriate.
- Cancels appointments and follows up with other patients for rescheduling of visit
- Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required
- Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
- Enters patient information and appointments into required databases, updates with appointment and other medical information
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Switchboard Operator
Trillium Health Partners - Credit Valley Hospital
Mississauga, ON
01.2022 - 01.2024
- Efficiently answer a high volume of calls with tact and knowledge in a timely, courteous and Professional manner
- Paged codes, over PA system to ensure prompt notification of codes
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
- Maximized switchboard functionality with routine maintenance checks, minimizing technical issues or downtime.
- Operated switchboard and routed incoming calls to appropriate departments.
- Followed the emergency policies and procedures associated with each code
- Prepare and maintain logs of calls made, and incoming from doctors, private offices, and staff
- Supported staff with daily clerical tasks, including processing mail and making and updating the Daily schedule
- Report any telephone issues and outages to management for prompt repairs
- Proficient in Outlook, Word, Excel
- Superb critical thinking, excellent at multi-tasking, and have the correct skills to prioritize
- Excellent interpersonal and communication skills
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Received incoming calls and paged individuals and departments
Print and Marketing Associate
Staples Canada
Milton, ON
01.2011 - 12.2022
- Built a strong relationship with customers to provide outstanding customer service and solutions o their printing needs
- Ensure accurate processing of all orders, including online, in-store and email
- Ensure accurate and timely completion of all print jobs
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.
Education
High School Diploma -
Kalamalka Secondary School
Vernon, BC06.1998
Skills
- Medical Terminology
- Strong customer service, fast and accurate data entry, works well both independently and in a team environment
- Proficient at multi – tasking, detail oriented
- medi-call and EPIC software
Languages
English
Native or Bilingual
Timeline
Clinical Clerical Assistant
Trillium Health Partners - Credit Valley Hospital
01.2024 - Current
Clinical Clerical Assistant - Ambulatory Care
Trillium Health Partners - Credit Valley Hospital
07.2023 - 01.2024
Switchboard Operator
Trillium Health Partners - Credit Valley Hospital
01.2022 - 01.2024
Print and Marketing Associate
Staples Canada
01.2011 - 12.2022
High School Diploma -
Kalamalka Secondary School