Krystal Brown

• Oversaw the opening of real estate files in PC Law and Unity software to streamline transaction workflows. Coordinated with team members to enhance document accessibility and organization. Led efforts to ensure accurate record-keeping for real estate transactions.
• Managed client file processes to ensure compliance with firm policies and LSUC guidelines.
• Created and edited various documents to ensure clarity and compliance with standards.
• Achieved seamless communication between clients, banks, real estate agents, and mortgage agents, resulting in improved transaction outcomes. Enhanced client experience through proactive engagement and support. Strengthened stakeholder relationships to drive successful mortgage processes.
• Conducted bank runs to ensure operational efficiency and support financial transactions.
• Maintain internal client database
• Maintain appointment calendar
• Oversaw management of outgoing and incoming couriers, mail, and deliveries.
• Executed photocopying, faxing, binding, and scanning of documents to ensure efficient document management.
• Answer and direct incoming phone calls, emails and faxes for the firm.
• Prepare Wills and Powers of Attorney.
• Conducted legal research on property laws and regulations to support case preparation.
• Provided exceptional customer service to clients, addressing their concerns and guiding them through complex legal matters with patience and professionalism.
• Maintained up-to-date knowledge of real estate law developments by attending industry seminars and conferences regularly as well as continuous self-directed learning initiatives.
• Facilitated communication between buyers, sellers, and lending institutions, resulting in positive outcomes for all parties.
• Conducted efficient real estate due diligence investigations by thoroughly examining property titles, conducting lien searches, verifying zoning compliance, and reviewing environmental assessments.
• Ensured strict adherence to confidentiality protocols within the firm safeguarding sensitive client information and proprietary legal strategies.
• Assisted in resolving disputes between parties by preparing necessary documentation and facilitating negotiations under attorney supervision.
• Managed high volume caseloads efficiently by prioritizing tasks based on deadlines and urgency levels while maintaining attention to detail throughout each case''s progression.
• Expedited closings by meticulously reviewing and drafting legal documents for accuracy and completeness.
• Collaborated with attorneys to prepare comprehensive closing packages, ensuring smooth transactions for all parties involved.
• Coordinated with title companies, ensuring timely receipt of necessary documentation for closings and resolving any discrepancies found during the review process.
• Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
• Assisted attorneys with case organization and administrative tasks.
• Interviewed clients to obtain information relevant to cases.

Addressed and resolved title deficiency issues and inquiries through effective phone and email correspondence to ensure smooth legal document processing.

Managed communication with financial institutions to request and track payout transactions efficiently.

Documented call summaries and insights in files post-call using NPS methodology.

Managed issue resolution by engaging directly with lender broker law firms and clients to ensure satisfactory outcomes.

Collaborated with financial sales representatives to review documents and ensure resolution of discrepancies.

Facilitated document management by uploading faxes to electronic files.

• Prepare affidavits of documents and maintain document files and client correspondence.
• Prepare Memorandums
• Open and close Real Estate files, Estate files, and Wills and Powers of Attorney files.
• Prepare real estate closing statements and assist in opening and closing process.
• Prepare Wills and Powers of Attorney’s.
• Prepare Applications for Estate Trustee’s with a Will and without a Will.
• Arrange transportation and accommodation for client documents.
• Oversaw client communications, ensuring timely and accurate information exchange with relevant parties.
• Organized and managed store catalog while overseeing all incoming and outgoing mail and correspondence.
• Maintained current knowledge of court form requirements and updates.
• Carryout administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and answer phones and emails.
• Prepare cheques for clients and other parties.
• Executed bank transactions, including deposits into general and trust accounts, while ensuring timely payments to external parties.