Krystal Britton
Glenwood Spring,CO
Summary
Efficient professional with background in customer service and operations management. Known for productivity and ability to complete tasks swiftly with precision. Skilled in inventory management, transaction processing, and customer relationship building. Excel at communication, problem-solving, and adaptability, ensuring smooth operational flow and high levels of client satisfaction.
Overview
3
3
years of professional experience
Work History
Rental Sales Agent
SIXT
Gypsum, CO
10.2024 - Current
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
- Checked vehicle condition both before and after rentals to ensure safety of all drivers.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Maintained knowledge of local attractions and events to suggest activities to customers when requested.
Route Manager
CSL Deliveries
Silt, CO
03.2023 - 03.2024
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Directed investigations to verify and resolve customer or shipper complaints.
- Managed daily activities of route sales staff including setting up appointments, delegating tasks.
- Trained new employees on proper safety protocols when operating vehicles.
- Ensured compliance with company policies and procedures related to route management.
Operations Manager
La Quinta
Oxford, MS
03.2022 - 05.2023
- Formed and sustained strategic relationships with clients.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
Bachelor of Science - Athletic Training
Colorado Mesa University
Grand Jct., CO07-2015
Associate's Degree - Business Management
Intellitec College
Grand Junction, CO07-2002
Skills
- Customer service
- Vehicle inspection
- Sales techniques
- Logistics management
- Safety compliance
- Route planning
- Inventory management
- Upselling strategies
- Conflict resolution
- Team leadership
- Training and development
- Business operations
Timeline
Rental Sales Agent
SIXT
10.2024 - Current
Route Manager
CSL Deliveries
03.2023 - 03.2024
Operations Manager
La Quinta
03.2022 - 05.2023
Bachelor of Science - Athletic Training
Colorado Mesa University
Associate's Degree - Business Management
Intellitec College
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