Krystal Borg
Guelph,ON
Summary
Proven leader with extensive experience in retail management, notably with Toppers Pizza Inc., where I enhanced store operations and customer satisfaction. Skilled in sales expertise and customer relations, I excel in creating innovative merchandising displays and optimizing staff performance, significantly improving the shopping experience and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Toppers Pizza Inc.
Guelph, ON
04.2008 - 09.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Key Holder Supervisor
Payless Shoes Source
Guelph, ON
01.2008 - 05.2008
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Accepted and processed customer returns.
Assistant Manager
Toppers Pizza Inc.
Guelph, ON
06.2007 - 04.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shelf Stocker
Zellers Department Store
Guelph, ON
03.2004 - 07.2007
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
Education
Diploma -
Our Lady of Lourdes Catholic High School
Guelph, ON06.2001
Skills
Operations
Systems and software programs
Hourly shift management
Sales expertise
Bank deposit procedures
Order management
Customer Relations
Languages
English
Professional Working
English
Professional Working
Certification
- Accounting fundamentals I
- Accounting fundamentals II
- Introduction to criminal law
- Introduction to Microsoft Excel
- Intermediate to Microsoft Excel
Timeline
Store Manager
Toppers Pizza Inc.
04.2008 - 09.2011
Key Holder Supervisor
Payless Shoes Source
01.2008 - 05.2008
Assistant Manager
Toppers Pizza Inc.
06.2007 - 04.2008
Shelf Stocker
Zellers Department Store
03.2004 - 07.2007
Diploma -
Our Lady of Lourdes Catholic High School